Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Principales Fonctions Et Responsabilités: Gestion de comptes Identifier de façon proactive les domaines de croissance des inscriptions et gérer les préoccupations des clients Agir en tant que champion de programme auprès d’intervenants influents Former et encadrer de nouveaux membres de l’équipe sur le terrain afin de promouvoir les services de programme aux patients et aux PSS Collaborer avec les CD commerciaux afin de maximiser les opportunités de programmes auprès de clients clés et d’exécuter des tactiques Direction Travailler avec l’équipe de gestion pour assurer une compréhension claire de la mission et des objectifs d’équipe Collaborer avec l’équipe de gestion pour aider à cerner les compétences requises pour les projets ou les activités de travail et assortir les compétences requises aux talents disponibles Travailler avec les gestionnaires de la formation pour améliorer les compétences de l’équipe et combler les lacunes dans les connaissances Obtenir des commentaires sur les améliorations de programmes Rester à l’affût des tendances de l’industrie et des importantes lois en suspens qui ont des répercussions sur les affaires Favoriser une amélioration proactive et continue de la qualité Ressources humaines Responsable du recrutement, des entrevues et de l’embauche pour les postes vacants Effectuer les évaluations du rendement et gérer le développement professionnel pour l’équipe de terrain Responsable de la formation et de la motivation / du développement des équipes sur le terrain Consacrer une part importante du temps sur le terrain avec les équipes distantes Gérer les relations avec les employés et la discipline progressive Surveiller les activités (IRC) pour assurer une expérience client supérieure et assurer la conformité avec les procédures de fonctionnement du programme Utiliser des systèmes (CRM, Rapports) pour surveiller, former et encadrer les équipes sur le terrain Approuver les achats, dépenses, kilométrage et autres dépenses liées au budget Major Accountabilities: Facilitates on the job training of the FNCMs and APM on relevant therapeutic area needs, internal and clients working processes and standard operating procedures Manages the hiring, performance and development of the FNCM team and APM Oversees and approves expenses of FNCMs and APM (where applicable) Ensures regular coaching of the FNCM team and APM: field visits where applicable regular virtual touchpoints Establishes FNCM team objectives and collaborates with APM to establish CM objectives Ensures team readiness for timely implementation of current and future projects Works with SPM to forecast and allocate resources to support geographical needs of the program Collaborates with the Client’s point of contact in activities, issues and insights relating to the FNCM/CM duties and responsibilities Provides continuous feedback to the SPM, the Client’s Point of Contact and other relevant internal and external stakeholders to ensure best in class status of the patient support program Responsible to report all Adverse Events to the assigned units/departments Responsibilities include: Client Interaction Provide leadership on client account Responsible for strategic program management in collaboration with SPM Ongoing communication with key client personnel to review FNCM/CM's performance Develops strategies and action plan in collaboration with Program Management team and Client key stakeholders. Team Management Act as a role model, provide leadership and direction Work with management team to ensure clear understanding of team mission and goals Work with management team to help identify skills that are needed for projects or work activities and match skill requirements with available talent Proactive management and provide direction to the FNCM/CM teams in collaboration with APM Assist in recruiting by interviewing and hiring for vacant positions Conduct Performance Reviews and Professional Development for the FNCM/CM teams in collaboration with APM Training and Mentoring Manage, train and motivate FNCM/CM/APM team Assist in training and developing FNCM/CM/APM teams Spends time in the field with the remote team where applicable Develops succession plans for key team members Recruits, trains and develops high achievers Provides leadership to FNCM/CM/APM team and participates as facilitator for learning programs Program Management Provide strategic guidance to the FNCM/CM/APM team to optimize customer program experience Proactive facilitation and management of activities and milestones Ensures effective execution of best in class holistic services Monitor activities (KPIs) to ensure superior customer experience and ensure compliance with Program's operating procedures Utilize systems (CRM, Reports) to monitor, train and coach FNCM/CM/APM team Works closely with management team to promote synergy and identify efficiencies Works closely with management team, client’s Point of Contact and other relevant internal and external stakeholders for strategic alignment Financial Accountability Approve purchases, expenses, mileage and other budget related expenses Customer interaction Act as program champion with influential stakeholders Obtain feedback and input on program enhancements Be a key strategic partner for the client Sales Team Technical Skills and Expertise Stay abreast of industry trends and important pending legislation impacting business Identify and collaborate with internal and external resources and experts Expérience Et Niveau D'Éducation Requis: Baccalauréat requis Expérience en milieu professionnel de la santé, comme les soins infirmiers ou toute autre expertise médicale, constitue un atout Exigence d’au moins 5 ans d’expérience en gestion de personnes ou en gestion de programmes cliniques ou dans des domaines connexes au sein des soins de santé Certification CCPE constitue un atout Expérience de la gestion de programmes de soutien aux patients constitue un atout Maîtrise de la gestion de comptes clés Bonne compréhension des contextes de remboursement privés et publics constitue un atout Compétence à comprendre et à exploiter les données pour repérer les occasions et les défis avec les clients et les membres d’équipe Compétence à l’encadrement de l’équipe sur le terrain pour promouvoir les services aux clients et aux patients offerts par le programme Aptitude à reconnaître et à promouvoir les gains d’efficacité (tâches, technologie, etc.) Capacité de travailler avec CRM et de tirer parti de ses analyses Leader dynamique qui peut mobiliser des équipes multidisciplinaires pour apprendre et appliquer de nouvelles compétences et/ou techniques pour répondre aux besoins de l’entreprise Compétences, Connaissances Et Aptitudes Requises: Compétences exceptionnelles en gestion de projet jumelées à une expérience dans l’organisation, la planification et l’exécution de projets, de la vision à la mise en œuvre Bonnes aptitudes analytiques, conceptuelles et de résolution de problèmes Capacité de gérer des tâches multiples le long d’un processus parallèle Capacité à résoudre les problèmes d’associés avec efficacité et efficience Compétences en pensée critique Solide connaissance de l’industrie Capacité à communiquer efficacement en français et en anglais (oral et écrit) obligatoire au Québec, constitue un atout dans le reste du Canada Solides compétences interpersonnelles et de leadership Souci du détail Capacité à utiliser efficacement l’ordinateur et une bonne connaissance de Microsoft Office Sens aigu des affaires Capacité de voyager jusqu’à 50 % du temps selon la région et le niveau de responsabilité. Doit être capable et désireux de travailler dans les bureaux à domicile des membres de l’équipe de terrain. Capacité de collaborer avec différentes parties Aptitude à former et à développer d’autres personnes Permis de conduire valide, non périmé et sans restriction Posséder une voiture Experience and Educational Requirements: General knowledge of reimbursement and patient assistance programs and database elements and functionality as well as operational policies and processes an asset; Nursing background is an asset but not a requirement. University science/healthcare degree, or equivalent combination of experience and education; Minimum of 7 years experience in people and client management, clinical or biotechnology program management or related field, within healthcare Minimum Skills, Knowledge and Ability Requirements: Fluently Bilingual in English and French (written and spoken) an asset; Background in healthcare settings is an asset; Solid understanding of the business principles of the pharmaceutical industry; Ability to understand and apply medical and/or business knowledge to all aspects of the role, but in particular to provincial and private payer markets, complying with professional and ethical standards of practice; Strong people management skills; Proven track record in leadership and management of a field based team; Able to leverage internal and external relationships and opportunities to help promote team productivity; Strong interpersonal skills. Able to communicate effectively with all levels and with internal and external stakeholders; Ability to manage multiple priorities and respond to constantly changing situations; Effective problem solving and analytical skills. Must be able to able to bring forward opportunities and recommendations to improve effectiveness and productivity, according to set objectives; Excellent client management experience; Proven track record if organizational abilities; Strong knowledge of computers and systems; Excellent knowledge of Microsoft Office; Hold and maintain a valid, non-expired, unrestricted driver’s license What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies: Affiliated Companies: Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com
