Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products. Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members. We have an exciting opportunity for a full-time Customer Service (Call Centre) Representative to join our Customer Service team in Langley, BC. Reporting to the Customer Service Supervisor, you will be responsible for answering incoming customer phone and e-mail inquiries and will work closely with internal stakeholders to provide our customers with timely and accurate responses. This role requires exceptional communication, organizational, and troubleshooting skills. No sales required! The call center operates 7 days a week. Shifts are scheduled two weeks in advance. All successful candidates must be available to work various shifts including evenings, weekends, and statutory holidays, based on business requirements. Our full-time position requires 5 shifts (8 hours) between the operating hours of: Monday to Thursday from 6:00 am to 8:00 pm Friday to Sunday from 6:00 am to 6:00 pm You will be responsible for: Resolving and tending to customer comments, questions, concerns and requests by telephone and email. Documenting and tracking compliments, complaints, requests for assistance, product, and service inquiries. Teaching customers how to use our websites and phone apps. Working closely with our Ecommerce Team Leads and Personal Delivery Assistants to resolve customers concerns regarding online shopping orders. Applying credits to accounts for missing and returned products and resolving billing issues. Providing support for the Bulk Gift Card program and reception coverage. You have: A minimum of 1-2 years of experience in a customer service role. Proficiency with Microsoft Outlook, Excel, and Word. The ability to type a minimum of 50 WPM. Previous call center experience is an asset. You are: Outgoing and love to interact with customers over the phone. A great multitasker who thrives in a fast-paced environment. A sound analytical, critical thinker with strong problem-solving abilities. Excellent in both verbal and written communication. Able to adapt and learn new skills within an always-changing and faced-paced environment. What we offer: In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression. If you’re looking to join a team that puts people first, you’re in the right place. Apply online today! IND6 Compensation Details: $44,466.00 - $55,583.00 The compensation offered for this position will take into consideration location, education, skills, experience and other factors. Pattison Food Group is a Jim Pattison business and Canada’s largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business since 1915. We proudly employ more than 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other’s collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods. With 11 retail banners operating nearly 300 food and drug retail locations through Western Canada, in Whitehorse Yukon, Washington State, and Oregon each uniquely positioned to cater to the needs of their community; 4 wholesale businesses catering to the diverse needs of their customer base across Canada; 5 food and pharmacy production facilities focused on high quality distinct offerings; an industry-leading loyalty program and a world-class set of proprietary consumer brands, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.
