Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. Chanel is dedicated to creating conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. We are now seeking a Business Solutions Manager to join the TDS team based in the North Sydney Office. ABOUT THE ROLE The Business Solutions Manager is responsible for ensuring successful delivery and support of key business technology projects across various domains including Finance, Supply Chain, People & Organisation, Retail, Marketing, e-Business and other client-facing systems. This role involves partnering with local business and regional Tech/Digital teams to align system landscapes with regional architecture and strategic roadmaps. The Business Solutions Manager will capture business requirements, manage budgets, resources and project schedules while fostering change management and promoting regional principals to local parties. You should have a holistic understanding of digital ecosystems and interdependencies to manage project risks and stakeholders’ expectations and will take responsibility of facilitating solution system design, project management, and support monitoring WHAT IMPACT YOU CAN CREATE AT CHANEL The Business Solutions Manager will collaborate closely with local market business teams and regional Tech/Digital counterparts within Corporate Solutions, Retail Tech & Digital Solutions to ensure alignment between local plans and regional strategic roadmaps. You will represent and advocate for local business needs and priorities during regional technology discussions, ensuring local requirements are reflected in broader strategies and you will capture, analyze, and prioritize business requirements, ensuring solutions meet both immediate and long-term business objectives YOU ARE ENERGISED BY Championing change management initiatives, ensuring smooth adoption of new systems, processes, or ways of working. WHAT WILL YOU DO Serve as a primary point of contact between business stakeholders and technology teams, facilitating effective communication and issue resolution. Develop and manage detailed project plans, including timelines, resource allocation, and deliverables. Monitor project progress, proactively identifying and mitigating risks or issues that could impact delivery. Manage project budgets, ensuring optimal use of resources and adherence to financial constraints. Drive issue resolution through issue and risk management. Escalate issues to the decision-making body as appropriate Develop a holistic technical understanding of systems in the Retail Tech, Corporate and Digital Solutions domains including their interdependence and data flows Local contact point to advise on design and implementation of system solutions, ensuring they integrate seamlessly with existing digital ecosystems and align with regional architectural standards. Evaluate and recommend system enhancements or new technologies to support business growth and operational efficiency. Coordinate with Regional & local support teams for issue troubleshooting that requires escalation Promote and enforce adherence to regional principles, policies, and best practices at the local level. WHAT YOU WILL BRING Evidenced study in a related field with Undergraduate Degrees in Engineering, Computer Science, Information Technology or related field considered highly desirable. Project Management Professional (PMP) a plus, but not necessary Demonstrated hands on experience in Retail and Corporate systems with successful implementation references Experience in supporting end-to-end project life cycles and projects involving multiple internal/external and local/regional teams, vendors, consultants and stakeholders Experience in multiple disciplines, including IT/Strategic planning, IT operations, Vendor management, Project management & Change Management. Working knowledge of retail/digital technologies and integration (ie POS, CRM, Digital Marketing, e-Commerce) Working knowledge of corporate system technologies and integration (ie ERP, WMS, HRIS, Payroll, T&A, BI & AI tools) WHAT CHANEL CAN OFFER YOU Chanel is dedicated to empowering our people to develop and learn wholistically. We believe by nurturing the whole person, not just the employee, we give people the space and tools to design their impact based on their individual strengths and intrinsic motivations. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
