The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
As the Manager, Project Management at Komutel (a Versaterm company), you will be responsible for leading our team of project managers and overseeing the successful onboarding and deployment of our NG9-1-1 (Next Generation 9-1-1) telecommunications software solutions across a diverse client base. Reporting directly to the General Manager of Komutel, you will play a strategic role in ensuring timely, high-quality implementations while maintaining a strong focus on client satisfaction and team performance.
You will coordinate project delivery, monitor KPIs, strengthen client relationships, and lead continuous improvements in the project management function. In addition to managing the team, you may occasionally lead key projects directly. This is an ideal role for someone who is passionate about public safety, technology, and building strong, high-performing teams.
What You’ll Do
Key responsibilities include, but are not limited to:
Lead and mentor the Project Management team to drive results, support development, and maintain alignment with company goals
Organize and coordinate project managers and customer installations
Oversee the deployment of Komutel software solutions (call handling, recording, unanswered call management, etc.) ensuring full integration into client environments
Plan, track, and deliver complex software deployment projects on time, within scope, and within budget
Create and manage project plans; coordinate internal technical resource deliverables
Lead internal and client meetings to align stakeholders, monitor progress, and proactively address risks
Strengthen trust and transparency with clients through effective communication and project updates
Review client order books and coordinate across teams to ensure delivery deadlines are met
Track and report project status and KPIs via Komutel’s project management tool (Kantata)
Manage escalations, anomalies, and risk mitigation with a proactive problem-solving approach
Organize and facilitate post-mortem project meetings and ensure a seamless hand-off to customer support
Drive continuous improvement initiatives to enhance the speed and quality of the installation function
Deliver quarterly team performance and project reports to the leadership team
Maintain a healthy and collaborative team environment, fostering accountability and engagement
What You Bring
10+ years of project management experience, ideally within the voice telecommunications or software delivery space
Proven experience leading teams and delivering large-scale customer-facing projects
PMP certification strongly preferred
Experience with Microsoft Excel, Office, Outlook, Smartsheet; experience with Kantata is an asset
Strong communication, interpersonal, and customer service skills
Ability to work independently while contributing to a collaborative team environment
Strong analytical, organizational, and time-management skills
Bilingual in English and French is considered a strong asset
Equal Opportunity
Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.
