Description
Location: 600 De Maisonneuve Boulevard West, Montreal H3A 3J2 (100% on-site)Status: Permanent, full-time (37.5 hours/week)Schedule: Monday to Friday (must be available for a variable schedule between 7:30 AM and 8:00 PM, depending on operational needs)
Be part of an innovative team using cutting-edge technology!
Join our team
Our clinic team members are dynamic, passionate, and always ready to deliver the best client experience. They genuinely enjoy interacting with patients.
Here’s the impact you’ll have and what we’ll accomplish together
The Administrative Associate will be responsible for performing a variety of administrative tasks, delivering outstanding customer service to high-profile executive patients, and working as a team to meet departmental goals.
Your responsibilities will include:
Greeting clients in a professional and friendly manner
Answering internal phone calls
Billing clients
Balancing and closing the cash register at the end of the day
Confirming, modifying, or canceling appointments
Working closely with the coordinator to ensure smooth daily operations
Responding to client inquiries and minimizing wait times between appointments
Responsible for opening and/or closing the clinic reception
Responding to incoming patient emails
Assisting with end-of-month reconciliation
Helping maintain the appearance, supply, and cleanliness of the patient refreshment area as needed
Providing backup for various administrative roles when required
Performing any other related tasks
Qualifications
You have:
Completed high school diploma
Minimum of one year of customer service experience required
Fluency in spoken and written English and French is essential
Basic knowledge of MS Office (Outlook, Excel, Word)
Attention to detail and accuracy
Knowledge of medical terminology (an asset)
Politeness and courtesy
Efficiency and discretion
Respect for confidentiality
Reliability and punctuality
Good stress and priority management skills
Ability to multitask
Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
