At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros! James Electric Motor Services Ltd. is a Western Canadian industry leader in providing replacements, repairs, installation, maintenance and retrofits for pumps, electric motors, fans and blowers. For over 50 years, James Electric has been a customer driven organization that strives to provide excellent customer service, quality parts, service and repairs from our Calgary based facility. What’s in it for you? Regular business hours Monday to Friday Business hours of 8:00 – 4:30 Monday to Friday Benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment. Career development and training opportunities Life insurance, disability and wellness program Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution Paid vacation and sick time and day off on your birthday! Bonus programs that include annual performance review and profit sharing Employee discounts on top brands of plumbing and HVAC/R products at Wolseley Canada Education reimbursement for employees Employee referral program Annual safety boot reimbursement What You Will Do: Employer Expectations: Employ a professional and solutions focussed manner in all communication with customers. Monitor and respond promptly to all incoming service-related emails and phone calls. Create work orders in dispatch software that include accurate customer contact details, clear problem descriptions, and all relevant equipment nameplate information. Schedule Field Service jobs by entering them into the dispatching calendar, and coordinate timing and resources with internal teams. Arrange for necessary tools, equipment, and delivery logistics, including coordinating in-house delivery drivers. Send daily job details and work orders to Field Service staff prior to site visits. Keep customers informed with timely updates on job status and progress. Support the Service Coordinator Team Lead with the preparation of customer quotes. What You Will Bring: Beneficial Attributes: Excellent verbal and written communication skills with a friendly, professional demeanor. Strong organizational skills and the ability to manage multiple customers’ priorities effectively. Attention to detail and accuracy in data entry and documentation. Proficiency with Microsoft Outlook and experience working with calendar scheduling tools. Sufficient computer experience to allow for training on proprietary software Ability to collaborate effectively across departments and coordinate logistics. Willingness to contribute towards a dynamic team environment dedicated to customer service excellence. Prior experience in coordinating services for a mechanical services company, delegation of labour resources or a dispatching role will be considered a valuable asset. Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. Wolseley Canada is part of Ferguson plc, a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. Ferguson is headquartered in the U.K., with its operations and associates solely focused on North America and managed from Newport News, Virginia. With approximately 36,000 associates across 1,700 locations in North America, Ferguson exists to make our customers' complex projects simple, successful and sustainable. In Canada we are the country’s largest national trade distributor of plumbing, hydronic, HVAC/R and PVF products and solutions. Our national network of over 220 branches coast-to-coast supports over 2,500 employees, including our national team of sales and service specialists and our corporate head office located in Burlington, ON. Our continued growth as an industry leader depends on hiring the best talent and helping them build rewarding careers. We believe in supporting the successes and development of our employees because our customers have come to rely on us for our knowledge, dependability and expertise. Come join us if you are committed to investing in yourself and delivering exceptional customer service.
