Operations Supervisor Location: Calgary, AB VCA Canada Calgary North Animal Hospital has an exciting opportunity for an enthusiastic and experienced Operations Supervisor to join our hospital team. Reporting to the Hospital Manager, the successful candidate will be working alongside the Leadership team to manage the daily operations of the hospital. You will be passionate about providing leadership to our team to ensure they are able to deliver superior client service and quality medical care. The role will require strong organizational and administrative skills to meet hospital deadlines and related goals. Key responsibilities and attributes for this role are: 2 years of minimum experience working in a fast-paced client service environment. Medical office (human or companion animal) experience would be an asset. Accounting: following up and monitoring payment of invoices, contacting clients to discuss payment terms/options (accounts receivable). Training: new hire training, client service training, administrative process training and additional training as required for Associates. Leadership skills: acts in ways to develop trust and team connectivity with active coaching, and behaviour modelling; creates a culture of teamwork, development, communication, respect and open-mindedness. Exceptional interpersonal skills in working with your colleagues, pet parents and community: create/support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience. What VCA Canada Offers Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you! A caring culture of Wellness and Appreciation! Generous compensation Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada! Wellness days, sick days, and vacation time Employee assistance program Exceptional career development: there is room to grow here! Referral Bonus Rewards E-tools to assist with meditation, better sleep, exercise, and focus Virtual health care (telemedicine) offering quick access to quality care Opportunities to give back in your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps! Email: careers.canada@vca.com for further information or click Apply Now! VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.
