About the job Position Overview Reporting to the Lead Hand, NCC this position will support and execute all security and monitoring tasks related to the Brink’s North American fleet and facilities and operational infrastructure. Responsibilities Monitor, track and respond to alarm signals initiated by Brink’s facilities (Canada and USA), vehicles and or employees Responsible for the safety of the crews on the road and in the branches. Trained with GPS Systems, Video Surveillance, Vid Center, March Command Client, and 911 Operating Procedures across Canada Document all calls in ticketing and tracking systems. Action the necessary protocols and provide emergency response to call inquiries Validate facilities and data security Provide a high degree of customer focus both internal and external Ability to communicate with external emergency services officers and 911 call centers across the country Ability to communicate with internal Brink’s Management and Corporate Security staff Demonstrate strong technical expertise Review alarm activities generated by our facilities roof top protection systems Assist with geo-fence requests on specific fleet as required Coordination of activating modes on our fleet subject for strict compliance with protocol Provide access, validation and monitoring to respective Brink’s facilities via remote access duties Other duties as assigned Qualifications Bilingual in English/French, both written and verbal Effective communication skills, self-directed team player and multi-tasking skills Experience in a Security facing role or Help desk environment Familiarity with emergency response, alarm or 911 call center operations. Ability to remain calm in emergency situations and under pressure Ability to learn and operate multiple pieces of software and screens. Experience with GPS, Access level systems and video surveillance is a benefit. Proficiency with Microsoft Word, Excel, SharePoint, and Office 365. Ability to type 40 words per minute while speaking. A positive attitude and a desire to seek ways to improve processes and offer suggestions Ability to obtain Government Security Clearance: Secret Level 2 Successfully pass the TMA Operator Alarm Monitoring Certification Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you. Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way. Développer une carrière motivante chez Brink's Depuis plus de 165 ans, Brink’s est un leader mondial de confiance en matière de logistique sécurisée et de solutions de gestion des espèces et des objets de valeur. Aujourd'hui, nous continuons à évoluer - propulsés par la technologie, guidés par un objectif et unis par des valeurs. Avec un héritage fondé sur la confiance et un avenir axé sur l'innovation, Brink’s s'associe au succès des clients, permettant aux entreprises du monde entier de fonctionner avec confiance et tranquillité d'esprit. Chez Brink’s, nous opérons dans plus de 100 pays, à travers les cultures et les langues, mais nous sommes une seule équipe - engagée à protéger ce qui compte le plus. Nos collaborateurs sont au cœur de tout ce que nous faisons. Nous favorisons une culture de collaboration, d'innovation et d'apprentissage continu, où chaque membre de l'équipe est encouragé à grandir, à prendre des responsabilités et à avoir un impact. Quel que soit le domaine d'activité ou le pays dans lequel vous vous trouvez, Brink’s offre un lieu pour construire une carrière significative. Ici, vous trouverez des opportunités pour développer vos compétences, contribuer à des solutions mondiales et faire partie de quelque chose de plus grand. Nous croyons en faire ce qui est juste, travailler ensemble et viser l'excellence. Si vous cherchez une carrière qui combine objectif et performance, Brink’s est l'endroit pour vous. Brink’s est fier d'être un employeur offrant l'égalité des chances. Si vous avez besoin d'aménagements raisonnables pendant le processus de recrutement, veuillez en informer votre recruteur - nous sommes là pour vous soutenir à chaque étape.
