At TTEC Digital, we coach clients to ensure their employees feel valued, and
fully supported, because an amazing customer experience is an employee first
process. Our vision is the same, a place where employees know they can thrive.
As a Solutions Architect working remote in the US, you will work closely with a
wide range of clients around the globe to deliver exceptional experiences by
helping them identify their business pains, then turning around to develop and
implement useful and relevant technology-based solutions to meet those needs.
Our consultants take clients on a journey through strategy, implementation,
customization, and support, ensuring exceptional customer experience at every
step of the way. As a Solutions Architect, you will elevate TTEC Digital's
relationships with our accounts by approaching them through a customer
experience lens and architecting bleeding-edge technology solutions which
address their business challenges. In addition, you will be a thought leader
both internally and externally, always embodying our core values of innovation,
passion, excellence, and integrity.
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What You'll Be Doing
- Client Engagement
- Assists in winning and/or extending business by working cross-functionally
with sales and delivery to develop client proposals and presentations around
process and solution options, clearly explaining technical concepts for
shared understanding to facilitate decision-making
- Demonstrates a proven ability to establish himself/herself as a trusted
advisor in an atmosphere of partnership with clients at the primary
stakeholder level
- Demonstrates a consistent aptitude for proactively guiding and consulting
technical and non-technical project-level client stakeholders on technical
concepts or design implications
- Project Delivery
- Leads medium-scale technical requirements elicitation, design, and scoping
discussions, internally and/or with existing and potential clients
- Decomposes medium-scale requirements/user stories into tasks, and accurately
estimates the effort for themselves or others to complete those tasks
- Professionally delegates technical tasks to other team members for
multi-workstream projects of medium scale and moderate complexity
- Demonstrates a consistent capability for successful project leadership,
including both on- and off-shore resources
- Identifies problems independently and demonstrates proactive ownership of
their solution, vets and evaluates others’ proposed solutions, and delegates
ownership to others where appropriate
- Demonstrates a proven, repeatable track record of successful medium-scale
project delivery
- Demonstrates an ability to monitor other consultants’ completion of tasks, to
help other consultants eliminate or work around impediments, and to identify
additional work for others
What You Bring to the Role
- Ability to architect and set standards for low- to medium-complexity
solutions using a variety of technologies, platforms, and integrations
- 3+ years of experience with Agile delivery, and is able to recommend whether
an Agile, traditional/waterfall, or hybrid approach is most suitable for a
project
- ·5+ years’ experience leading consulting projects, including:
- Implementing, configuring and customizing Microsoft D365 including but not
limited to configuring forms, views, dashboards, workflows, business rules,
solutions, etc.
- Implementing, configuring and customizing Power Platform including but not
limited to Power Automate, Power BI, PowerApps
- Configuring and customizing Copilot Studio
- Implementing two or more of the following: Microsoft Dynamics D365 Sales,
Contact Center, Customer Service, Customer Insights, Field Service, Portals
- Migrating data and and/or implementing integrations to and from D365
- Is able to identify whether a routine of high complexity should be
implemented via a no-code solution or via a software development effort
- Has experience with two or more the following: C#, JavaScript, TypeScript,
Microsoft ADO, Integrations with external systems, SQL queries, HTML/CSS, ETL
solutions such as Scribe or SSIS with KingswaySoft, SDK, and third-party
tools such as XRMToolbox.
- Has two or more relevant Microsoft certifications
What You Can Expect
- The anticipated range for individuals expressing interest in this position is
$140,000 to $180,000. This position is eligible to participate in an annual
incentive program. Actual compensation offers to a candidate may vary based
upon geographic location, work experience, education and/or skill levels.
- Benefits available to eligible employees include the following: Medical,
dental, vision, tax-advantaged health care accounts, financial and income
protection benefits, paid time off (PTO) and wellness time off.
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions
that fuel the exceptional customer experience (CX). Our sister company, TTEC
Engage, is a 60,000+ employee service company, with customer service
representatives located around the world. TTEC Holdings Inc. is the parent
company for both Digital and Engage. When clients have a holistic need, they can
draw from these independently managed centers of excellence, TTEC Digital and
TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To
Work 2024-2025 certification based on outstanding employee experience across 14
countries.
TTEC is a proud equal opportunity employer where all qualified applicants will
receive consideration for employment without regard to age, race, color,
religion, sex, sexual orientation, gender identity, national origin, disability.
TTEC has fully embraced and is committed to expanding our diverse and inclusive
workforce. We strive to reflect the communities we serve while delivering
amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you
would succeed in the role above, please take a moment and share your
qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital
uses artificial intelligence (AI) tools to help screen applications and match
candidates to job requirements. These tools assist our human recruiters but do
not make final hiring decisions.
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