As part of the AWS Solutions organization, we have a vision to provide business
applications, leveraging Amazon’s unique experience and expertise, that are used
by millions of companies worldwide to manage day-to-day operations. We will
accomplish this by accelerating our customers’ businesses through delivery of
intuitive and differentiated technology solutions that solve enduring business
challenges. We blend vision with curiosity and Amazon’s real-world experience to
build opinionated, turnkey solutions. Where customers prefer to buy over build,
we become their trusted partner with solutions that are no-brainers to buy and
easy to use.
Want to disrupt an industry by delighting customers? Looking for a job where
your work can have direct and massive impact? Excited to join one of the newest
and most exciting services? Come be a leader on a team that is building a
product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables
businesses to deliver engaging, dynamic, and personal customer service
experiences. Amazon Connect is the result of the ten years of development that
went into building the tools Amazon uses to provide its award winning customer
service at massive and launching it as a publicly available service. With Amazon
Connect, you can create your own cloud-based contact center and be taking calls
in minutes. Amazon Connect leverages the power of Artificial Intelligence and
the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon
S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use,
extensible, and natural customer experience. With this technology, we are
transforming an industry and the way customers interact with businesses and how
agents service them.
We have a rapidly growing customer base and an exciting charter in front of us
that includes solving highly complex engineering and algorithmic problems. We
are looking for passionate and talented Software Development Engineers to join
us to innovate on this new service that addresses customer needs to build modern
contact centers in the . The position represents a rare opportunity to be a part
of a fast-growing business soon after launch, and help shape the technology and
product as we grow. You will be playing a crucial role in developing the next
generation contact center, and get the opportunity to and deliver scaleable,
resilient systems while maintaining a constant customer focus.
Industry analysts have said, “Amazon Connect is quietly positioned to massively
disrupt by enabling companies to focus on customer service, not service
centers.” and “Amazon is totally disrupting the customer contact center space as
they have many other market-spaces with customer-centric solutions with open
platform integration with assistance from the partner community.”
As a developer on our team, you’ll own code end-to-end from requirements to
development, and work closely with senior technical leaders within the team and
across . You’ll have a sound understanding of computer science fundamentals and
practical industry experience, working across the stack with technology
involving modern web, SOA, databases, AI, ML, Big Data and more.
AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
AWS values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve.
AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why flexible work hours and arrangements
are part of our culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences,
inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional. Basic Qualifications: - 3+ years of non-internship professional
software development experience
- 2+ years of non-internship design or architecture (design patterns,
reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications: - 3+ years of full software development life cycle,
including coding standards, code reviews, source control management, build
processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
The base salary for this position ranges from $114,800/year up to $191,800/year.
Salary is based on a number of factors and may vary depending on job-related
knowledge, skills, and experience. Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of
compensation may be provided as part of a total compensation package, in
addition to a full range of medical, financial, and/or other benefits.
Applicants should apply via our internal or external career site.
