Company Overview
TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects
Accounts Payable.
Just as your bank provides always on risk protection for your credit card,
TRAILD provides a similar level of security to help businesses protect their B2B
payments from fraud, errors and mistakes.
Our specialised Accounts Payable software integrates with leading business ERP
systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP
process more streamlined, automated and secure.
We have a rapidly growing client base, so you are about to board the rocket ship
at the right time. This is an opportunity to make a real impact and with your
help we can support more businesses digitise their existing operations with
enhanced automation and security.
Hear how TRAILD customers speak about us here
[https://www.youtube.com/watch?v=bLuUrJr9VuM].
The Role: Want to be a part of our exciting growth journey?
As a Payment Operations Analyst at TRAILD, you’ll play a key role in the daily
execution and support of our payment operations. Your focus will be on ensuring
accurate and timely processing of transactions, supporting payment partner
relationships, and handling exceptions that arise across domestic and
international payment rails.
You’ll work closely with banking and payment service providers (PSPs) to meet
SLAs, support onboarding and account setup, and manage operational issues such
as payment failures or delays. This role is ideal for someone who is highly
detail-oriented, thrives in a fast-paced environment, and is comfortable diving
into the operational intricacies of financial systems.
Key Responsibilities
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Payment Execution & Monitoring: Process and monitor day-to-day domestic and
international transactions (e.g. NPP, SWIFT, SEPA, ACH), including outgoing
payments, direct debits, and internal settlements for TRAILD Pay.
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Onboarding & Account Setup Support: Assist in the onboarding process with new
PSPs and banking partners, including documentation, account configuration,
and testing to ensure operational readiness.
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Issue Resolution & Exception Handling: Investigate and resolve payment
failures, settlement exceptions, and reconciliation issues; resubmit failed
transactions as needed to ensure service continuity.
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Process Support: Assist in identifying operational inefficiencies and
contribute ideas to improve automation, reduce risk, and enhance scalability
- working closely with team leads or stakeholders to implement changes.
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Partner Coordination: Liaise with PSPs and banks to ensure timely resolution
of issues, adherence to cut-off times, and SLA performance; follow up on
escalated service problems and support day-to-day operations.
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Compliance & Controls: Ensure daily activities align with internal policies
and regulatory requirements; contribute to audit support and reporting
obligations.
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Reporting & Tracking: Maintain accurate operational records and assist in
producing reports and dashboards related to transaction volumes, failure
rates, SLAs, and exception trends.
Qualifications & Experience
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2–4 years of experience in payment operations, fintech, treasury, or banking.
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Strong understanding of payment systems and global settlement networks (e.g.
SWIFT, SEPA, NPP, ACH).
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Detail-oriented with strong problem-solving skills - especially in
investigating payment issues and operational exceptions.
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Experience working with PSPs, core banking systems, or payment processing
platforms.
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Effective communicator, comfortable collaborating with cross-functional teams
(Product, Compliance, Customer Support).
-
Thrives in a dynamic, high-growth environment with evolving processes and
responsibilities.
-
(Bonus): Familiarity with tools such as Excel, SQL, Looker, Snowflake, or
Tableau.
-
Strong collaborator with an attitude embracing growth, hands-on execution,
adaptability, and the scale-up spirit.
The Perks of Working at TRAILD
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Flexible Work Options: Work remote, hybrid, or somewhere in between — your
call.
-
Global Team: Collaborate with brilliant minds from APAC to EMEA and
everywhere in between.
-
Rocket Ship Growth: It’s a wild ride — hang on tight and grow with us.
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Team Vibes: Our eNPS score of 78 says it all — we actually love it here.
Please note that the final applicants for this job will be asked to consent in
writing to a police check / criminal background check to the extent permitted by
law in your jurisdiction of employment
The base salary range for this position is:
-
U.S. Candidates: USD $110,000 - 150,000 per year
-
Canadian Candidates: CAD $90,000– $120,000 per year
Compensation is determined based on experience, education, and geographic
location. The final offer may vary within the stated range to reflect the
candidate’s qualifications and market conditions in their area.
