Job Description What is the opportunity? The GRM Operational Risk Advisory & Oversight (A&O) team is responsible for providing independent and objective oversight of operational risk management (ORM) for the Personal Banking and Commercial Banking business segments. The primary purpose for this Director role is to ensure that operational risk profiles for each business within PB and CB have been established, kept current, and demonstrate fair and accurate representations of the bank’s operational risk exposure. This role partners closely with the business to facilitate the implementation of the operational risk framework and sound risk management practices across the business platforms. What will you do? Act as a leader in Operational Risk Deliver the vision and execute the ORM plan through a team of ORM professionals (management of peers and indirect reports, both in-person and virtual teams) Foster strong stakeholder relationships to enable active and collaborative working relationships. Drive a culture of integrity and behaviors that align to RBC’s Code of Conduct and professional standards. Work collaboratively across teams, enabling an engaged workforce who are effective, knowledgeable and adaptable. Foster an environment of continuous personal growth. Direct the Implementation of RBC’s Operational Risk Management (ORM) program and practices Contribute to and execute on the vision, strategy and operating model for operational risk management. Direct the implementation of core operational risk management programs and practices to ensure accurate view of Operational Risk Profile Support implementation of ORM initiatives (e.g. Internal Control Management Policy, RCSAs and Risk Register),monitor for adherence to requirements while assessing quality of 1LOD outputs and escalating concerns where required. Identify trends and direct research into areas of perceived elevated or emerging operational risk and conduct thematic reviews where necessary. Provide Operational Risk advice and monitor key & emerging risks Provide ORM risk mitigation strategies (and /or related area of expertise) and advise senior management and executives in understanding and managing operational risk across multiple domains. Champion behaviors that embed a strong risk management culture across 1st & 2nd LOD Provide oversight on the design and effectiveness of the internal control environment. Actively support 1LOD in establishing operational risk appetite that aligns with their stated strategic objectives. Leverage operational risk data and analysis to provide management with insights to support decision-making. Conduct Independent reviews to provide a perspective to 1st Line of Defense on emerging risks and trends. Deliver 1st Line of Defense insights gained from external sources such as ORX, Industry Events, Industry Best practices, as well as from Comparative Analysis across LOBs and Business Segments to improve their risk management practices. Enable regulatory change, Operational Risk governance and reporting Support Management to respond to information requests by regulators, supervisors, and statutory bodies (as required) Identify and develop guidance material designed to support 1st Line of Defense interpretation and implementation of regulatory requirements Monitor and analyze the design and operational effectiveness of a platform’s control environment Review and opine on assessment of operational Risk and provide oversight and challenge on risk assessments completed by 1st LOD (e.g. IRPs, PARS, RCSAs, etc.) Report operational risk-related reporting and insights, and partner with the business to enhance reporting where required, to support executive management to build a perspective on operational risks and emerging trends. Develop a story board to provide a profile of operational risk, leveraging risk dashboards, metrics and other information sources. What do you need to succeed? Must-have 5+ years of risk management experience (1LOD or 2LOD) Strong Personal Banking and Commercial Banking product and process knowledge Good knowledge of banking regulatory requirements and best practices related to risk management practices globally. Proficient in risk management methodologies, ideally operational risk management practices Experience working in a matrixed environment actively managing a diverse group of stakeholders across first and second lines of defense. Proven relationship management skills and demonstrated strong level of engagement with peers and partners across a broad range of stakeholders, in order to influence and effect change. Skilled in building a network and maintaining key relationships across the organization. Strong negotiation skills and confidence to challenge others. Nice to have Direct experience in Operational Risk (1LOD or 2LOD), and knowledge of operational risk frameworks and policies Understanding of Regulatory Compliance Management practices University degree, or designation associated with Risk Management What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a safe, secure and positive work environment Work with a great and supportive team Job Skills Decision Making, Financial Risk Management (FRM), Information Security Management, Operational Delivery, Risk Management, Security Management, Strategic Thinking Additional Job Details Address: 20 KING ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: GROUP RISK MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2025-08-12 Application Deadline: 2025-08-26 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
