With more than 45,000 employees and partners worldwide, the Customer Experience
and Success (CE&S) organization is on a mission to empower customers to
accelerate business value through differentiated customer experiences that
leverage Microsoft’s products and services, ignited by our people and culture.
We drive cross-company alignment and execution, ensuring that we consistently
exceed customers’ expectations in every interaction, whether in-product,
digital, or human-centered. CE&S is responsible for all up services across the
company, including consulting, customer success, and support across Microsoft’s
portfolio of solutions and products. Join CE&S and help us accelerate AI
transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and
confidence for every person and organization through delivering a seamless
support experience. In CSS, we are powered by Microsoft’s AI technology to help
consumers, businesses, partners, and more, resolve their issues quickly and
securely, helping prevent future problems from occurring and achieving more from
their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a
passion for delivering customer success. As a Technical Support Engineer, you
will own, troubleshoot and solve customer technical issues. This opportunity
will allow you to accelerate your career growth, hone your problem-solving,
collaboration and research skills, and develop your technical proficiency.
Microsoft’s mission is to empower every person and every organization on the
planet to achieve more. As employees we come together with a growth mindset,
innovate to empower others and collaborate to realize our shared goals. Each day
we build on our values of respect, integrity, and accountability to create a
culture of inclusion where everyone can thrive at work and beyond.
