Job Description Please note : This is a CONTRACT / SECONDMENT opportunity, until Jan 16 2026. This role is designated as “Hybrid” as per Fidelity Canada’s Dynamic Working Policy. Who We Are Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit https://clearingcanada.fidelity.com/ We’re looking for a detail-oriented and service-driven professional to support our Guaranteed Investment Certificate (GIC) operations. In this pivotal role, you'll ensure the smooth flow of GIC purchases, coordinate settlements, and provide top-tier service to our clients and advisors. What You’ll Do You'll help ensure operational excellence across GIC settlements and servicing: Review and validate daily order activity Process GIC settlements and wire payments via CDS Enter and manage GIC purchase orders Reconcile GIC commissions and ensure timely distribution to clients and advisors Handle corrections and cancellations of GIC transactions Support GIC issuer onboarding Manage entitlements and maturity payments Conduct thorough GIC reconciliations Deliver outstanding customer service to internal and external stakeholders Resolve client inquiries with care, efficiency, and a solution-focused mindset Treat each customer interaction with empathy and attention to detail Proactively identify and implement process improvements using continuous improvement methodologies Provide hands-on client training to optimize methods and foster understanding What You Bring We’re looking for someone who is accurate, dependable, and communicates effectively: Foundational knowledge of GICs Strong attention to detail and accuracy in processing Excellent verbal and written communication skills for engaging with investment advisors and issuers A customer-first mindset and proactive problem-solving skills Proficiency with Excel (including VLOOKUP, pivot tables, and related functions) Your Experience Minimum 2 years of experience in a brokerage or similar financial services environment Direct experience with GICs is an asset Post-secondary education or equivalent work experience Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca. No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted. Why Work at Fidelity? We are proud to be recipients of the following: Awards • Canada's Top 100 Employers o Greater Toronto's Top Employers o Canada's Top Family-Friendly Employers o Canada's Top Employers for Young People • Great Place To Work® Certified o Best Workplaces for Inclusion o Best Workplaces for Mental Wellness o Best Workplaces for Today's Youth o Best Workplaces for Women o Best Workplaces in Financial Services & Insurance o Best Workplaces in Ontario o Best Workplaces with Most Trusted Executive Teams • LinkedIn Top Companies in Canada • Human Resource Director (HRD) - Best Place To Work o HRD - 5-Star Benefit Program o HRD - 5-Star Diversity & Inclusion Employer Designations • Canadian Compassionate Companies – Certified • Benefits Canada's Workplace Benefits Award - Future of Work Strategy • TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting • Canadian HR Reporter's Most Innovative HR Team About Us Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us. Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca Fidelity respects the privacy of your information. Click for a detailed data protection and privacy statement .
