Job Description Open House Event - RBC Branches, Northwest Montreal Market Join us for a special event! Register now! We invite you to our Place Grilli branch on Tuesday, September 23rd 2025 This is a great opportunity to learn more about our career opportunities!! You will have the opportunity to meet with members of management and the recruitment team. Please apply if you are available on this date and interested in participating in a recruitment event to fill positions in our retail branches in Northwest Montreal We are looking for talent to fill our management roles as well as advisory roles in financial services and banking. • Client Advisor • Banking Advisor • Expert Banking Advisor • Assistant Branch Manager • Branch Manager Date: Tuesday, September 23, 2025 Time: 6:00 p.m. to 8:00 p.m. Location: RBC Branch: 3535 Boul. St-Charles, Kirkland, QC, H9H 5B9 Have a career with us! Recruitment-Quebec: recrutqc@rbc.com Client Advisor What is the opportunity? As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor. What will you do? Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions Proactively take ownership of resolving and preventing client banking problems Cultivate and maintain relationships with partners to work as one RBC team Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions What do you need to succeed? Must-have Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment. Drive and self-motivation, as well as excellent communication skills and emotional intelligence Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) Personal flexibility to work flex hours. Eagerness to learn and determination to succeed. Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Nice-to-have Track record in building rapport and maintaining client relationships within the financial, service or retail industry. Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course) Banking Advisor What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty. What will you do? Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business Respond to client-initiated contact, assisting them with a full range of financial transactions Actively listen and engage clients in conversation to further understand their individual needs Proactively take ownership of resolving and preventing client banking problems Cultivate and maintain relationships with partners to make the most of business opportunities and referrals What do you need to succeed? Must-have Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course) Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients Flexibility, eagerness to learn, strong personal ethics, and a hunger for success Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Nice-to-have Strong track record of building and maintaining client relationships in the finance or service sector Expert Banking Advisor What is the opportunity? As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You provide our clients with proactive, professional advice and collaborate with RBC partners to help clients with their goals and key life events. As an expert advisor, you have a breadth and depth of expertise across everyday banking, investments and credit, with the ability to fulfill on a robust Advice Experience on both complex personal and business needs. What will you do? Consistently demonstrate empathy, kindness and take the time to understand circumstances, motivators and concerns in all interactions with colleagues and clients Communicate effectively to uncover client needs, deliver client centric advice, solutions and proactively resolve client concerns at first point of contact Use your own advice capabilities, and those of the right partner in the RBC ecosystem to meet our clients entire suite of financial needs, both personal and business Provide professional advice and education with an ability to address complex credit and investments, ensuring solutions recommended are appropriate for client needs and financial circumstances Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible and encouraging our clients to interact with us in their channel of choice. Make good use of technology to connect with clients both virtually and face to face Implement effective contact and relationship building strategies, that accelerate new client acquisition and retention in your local community Collaborate with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients receive customized and relevant expert advice What do you need to succeed? Must-have Valid Mutual Funds accreditation (Investment Funds in Canada or Canadian Securities Course) Quebec – Completed Certificate of Achievement – Personal Finance, offered through the Canadian Securities Institute (i.e., Fundamentals of Personal Finance – Quebec, Investment and Taxation Fundamentals – Quebec, Insurance and Retirement – Quebec) 1-2 years of proven sales experience in the financial services industry, handling credit and investments Demonstrated ability to build trust and maintain long-term client relationships Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. . Nice-to-have Active in developing a solid network in the local community Assistant Branch Manager What is the opportunity? As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales objectives. You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable digital education and usage, and promote problem resolution at first point of contact. Sharing common goals, purpose, vision, and values with RBC partners, you build relationships and encourage collaboration across all roles. Further, you support the ongoing development of your team through consistent sales routines to ensure a high level of employee capability and engagement. What will you do? Ensure high employee engagement through talent management, development and career planning Deliver results through strong sales management routines and coaching ability Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage Leverage partners to establish both internal and external working relationships to support business objectives Address local community needs through appropriate recruitment and management practices What do you need to succeed? Must-have Minimum of 2 years’ experience in a people management/coaching role within the financial industry Proven success in business growth, as well as establishing community and client relationships At least 2 years of licensed mutual fund sales experience within the last 3 years Mutual Funds accreditation (IFIC or CSC) Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI, or ability to write the exam within 4 months of start date Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Nice-to-have Experience in both business and personal banking Strong understanding of sales management routines and ability to lead the team to action Post-secondary diploma/degree, ideally in commerce, business administration, or related experience Entrepreneurial mindset, with the ability to seek out and develop new business Branch Manager What is the opportunity? As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you build relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement. What will you do? Deliver results and support new client acquisitions through multiple channels, including your own team and local partners Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share Ensure high employee engagement through recruiting, talent management, development, and career planning Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports What do you need to succeed? Must-have Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date Minimum 3 years in a people management role Entrepreneurial business acquisition mindset Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Nice-to-have Experience in both business and personal banking What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Financial strength and strong brand to support your goals Job Skills Building Talent, Critical Thinking, Inspiring, Long Term Planning Additional Job Details Address: 3535 BOUL ST CHARLES, APP 100:KIRKLAND City: Kirkland Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-08-12 Application Deadline: 2025-09-22 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
