See if you are our next:
PATIENT CARE ADVISOR / CLINICAL COUNSELOR | Hamilton
*Ideal for candidates seeking long-term stability, this role is not intended as
a temporary or interim position
Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help
improve people's eyesight. It is having the feeling of a mission accomplished
and a job well done. It is seeing happiness in the eyes of patients and
realizing that you have changed the way they see life. All of this can be
achieved while having the opportunity to build a stable and rewarding career
that meets your full potential.
Join our team, where our Great Place to Work® certification represents our
commitment to creating a supportive and inclusive culture for every member of
our organization.
A look at your benefits
- You are eligible to receive a bonus.
- You have a permanent part-time position (25-32 hrs/week).
- You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days & 1
wellness day.
- You benefit from group insurance, telemedicine & RRSP match.
- You work with experts in Ophthalmology & you can count yourself as a team
member of one of Canada’s Best Managed Companies.
Your tasks at a glance
- You present treatment options to prospective patients.
- You provide accurate information to patients regarding surgery, pricing, and
scheduling.
- You manage and address patient questions accurately, concisely, and in a
timely manner.
- You enhance patient satisfaction by delivering personalized consultations,
building rapport, and facilitating steps of their patient journey.
- You are proficient in using computer tools such as Outlook, Word, Excel, and
EMR systems for tasks such as results tracking, reporting, follow-ups, and
managing patient-related activities.
A clear view of your assets
- You have an interest in the medical field and have a passion for delivering
excellent customer service.
- You have a broad background in customer service or retention in a relevant
industry such as cosmetics, retail, banking, insurance, travel sales,
restaurants, gyms, etc.
- Your experience as an account manager or sales representative is considered
an asset.
- You have the desire to succeed while helping customers achieve their goals.
- You are organized, results-oriented, self-disciplined, and have excellent
prioritization, time management, and problem-solving skills.
- You find it easy to connect with others and quickly build trust.
- Required: You can travel for training to other clinics in the GTA region.
- Schedule: You have flexible availability on Mondays (10:00 AM – 7:00 PM) and
Tuesday through Saturday (8:00 AM – 4:30 PM).
From our point of view
Whatever your profile, we are above all looking for someone beyond the CV, since
you can benefit from in-house training. Only your motivation and your desire to
learn are part of our selection criteria.
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