Job Description Department: Administration Position: Receptionist Clerk Weekdays 7:30am-3:30pm (75 hours a bi-weekly) Weekends and evening work may be required. Status: Temporary Full Time Date Required: ASAP The Receptionist is responsible for providing secretarial, clerical and administrative support in order to ensure that all services are provided in an effective and efficient manner. RESPONSIBILITIES INCLUDE (but are not limited to): Performs assigned duties in emergency situations as outlined in the Emergency Procedure Manual. Greets and assists residents, visitors, and the general public. Provides information as appropriate. Accepts mail, parcels, and directs them to appropriate person or department. Stamps outgoing mail and ensures delivery to mailbox/ post office. Prepares packages for couriers and arranges appropriate delivery service for all departments. Replenishes postage on the postage meter and orders supplies as necessary. Assists residents with their mail and other requests. Keeps telephone directory in the reception area current. Reports unusual occurrences. Completes general / miscellaneous typing and photocopying. Makes long distance calls, as appropriate and maintains a log. Transmits faxes for all departments and distributes all in-coming faxes. Distributes complaint reports, employment and volunteer applications, medical and dental forms, etc., as requested. Performs other duties as assigned. EXPERIENCE & EDUCATION Bilingual – English and Italian preferred 2- 5 years Receptionist Experience Minimum Grade 12 Education Advance Computer skills in Microsoft Office applications, including Microsoft Outlook Strong communication skills Ability to learn new skills. Ability to prioritize and organize competing demands. COMPETENCIES (Behavioural & Technical Skills) Excellent organizational, observational, interpersonal and communication skills. Ability to Multitask and Prioritize, strong documentation skills. Strong attention to detail. Ability to demonstrate positive and pleasant demeanor. Able to handle difficult situations in a professional manner. Ability to articulate and demonstrate resident safety strategies. Ability to interact with seniors including those that are cognitively impaired. Demonstrates skill in managing aggressive behaviour using client centered approach. Ability to speak Italian an asset. Submit your Resume and Covering Letter through Workday Career tab. Please contact HR at jobs@villacolombo.on.ca or 416-789-2113 ext. 6099 for any assistance or questions Time Type: Full time Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes. Our Mission “Helping People Live Better.” We help our residents and clients live better by promoting quality of life. We create remarkable moments through highly engaged and motivated team members. Stakeholders know this because we continuously measure, improve and publicly share our performance. Our Vision Our vision is to be the best senior care and services company in Canada. Our Values At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us. Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations. Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents. Respect. We value each employee, encourage equal opportunity for growth and recognize achievement. Integrity. We believe in honesty and fairness in our relationships with others. Accountability. We believe we are accountable for the quality of services we provide to our customers. Communication. We listen to each other and foster open and honest communication. Teamwork. We believe that working as a team creates an environment that allows us to reach our potential. Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.
