Are you goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent?
The City of Edmonton is looking for a Personal Trainer Coordinator that is highly knowledgeable on the elements of personal training as well as leading, overseeing and motivating a team of Personal Trainers. Someone that creates and supports a team culture that drives operational excellence and delivers a superior member/client experience.
The Community Recreation and Culture Branch is looking for a Personal Training Coordinator that is personable, knowledgeable, growth-oriented, and possesses a positive and supportive attitude. We are seeking someone with a passion for creating exceptional experiences for members at Recreation Centres across the City of Edmonton. If you are a fully qualified trainer and want to share your passion for health and fitness with City of Edmonton patrons, then this is the position for you!
What you will do:
Ensuring team accountability for business deliverables through target setting, follow-up, feedback and staff support
Managing client intake and assignment processes, client-to-trainer assignments, client leads and lead generation activities
Researching, developing, implementing and evaluating personal training programs and services
Collection, documentation and reporting of key performance indicators relating to registered program fill rates, personal training session booking rates, client conversion and retention rates
Recruiting, hiring and training new personal training staff
Overseeing day-to-day management of personal training staff, including, but not limited to, payroll, scheduling, evaluating performance, providing feedback and addressing concerns or areas for growth
Providing leadership, mentoring and guidance to the personal training team, fostering a positive, supportive and collaborative work environment
Working with trainers to build and maintain strong relationships with clients, ensuring a positive client experience
Building collaborative relationships and liaising with a wide variety of internal and external stakeholders
Maintaining knowledge of and participation in fitness services, programs, and products
Ensuring accurate program information is available online
Preparing promotional materials in coordination with the Communications team, such as website maintenance and updates, social media, in-facility digital boards, street signage and posters
Providing high-quality customer service and personalized attention
Addressing any conflicts or issues that may arise within the training team and/or clients, ensuring a smooth and productive work environment and positive customer experience
Implementing and maintaining staff and client health and safety measures
Monitoring program and staffing budgets to ensure they are within assigned budgets and reviewing program and service fees
Working on special projects to improve efficiency, quality, and keep pace with industry trends and growth
Other duties as required
Completed degree/diploma in Physical Education, Kinesiology, Recreation, Personal Training or related field.
Completed one of the following current certifications or equivalent:
CSEP – Certified Exercise Physiologist (CEP) or Certified Personal Trainer (CPT)
NSCA – Certified Strength and Conditioning Specialist (CSCS)
Fitness Alberta – Certified Personal Fitness Trainer (CPFT)
CanFitPro – Personal Training Specialist (PTS)
Supervisory experience including coaching and mentoring staff
Minimum 1-year full-time experience in program delivery; experience must focus on individual and small group fitness services and products
Assets:
Additional fitness-related certifications & training
5+ years of Personal Training Experience
Skills required for success:
A team-focused individual with outstanding skills in the areas of communication (verbal, written and presentation/facilitation), problem-solving, organization, time management, conflict resolution, as well as a proven track record in providing excellent customer service; exemplary interpersonal skills needed
Experience creating and delivering training seminars
Experience in budget monitoring and reporting
Experience in customer service and the ability to conduct oneself in a professional manner
Proven experience building and maintaining or growing a business and attracting new clientele
Strong interpersonal, communication and leadership skills
Demonstrated ability to conduct effective needs assessments and exercise prescription
Possess passion, ambition, drive, and knowledge regarding the fitness industry and emerging trends and practices
Current knowledge of successful processes for developing, delivering and evaluating fitness services and programs
Ability to work independently and professionally within a team environment
Exceptional organizational and time management skills including ability to prioritize work
High proficiency in Microsoft Office Suite, Google Suite, Intelli (RAMS)
Alignment to our Cultural Commitments and Leadership Competencies
Embracing a culture of equity, diversity, reconciliation and inclusion
Conditions of employment:
Valid First Aid and CPR Level C is a requirement of this position
Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
Ability to work evenings and weekends
Candidates may be tested
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits.
Up to 1 temporary, full-time, up to 12 months positions available
Hours of Work: 33.75 hours per week, ability to work evenings and weekends as required
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Salary: $30.741 - 38.579 (Hourly)
Talent Acquisition Consultant: DM/MM
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation
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