What We Need .
Corpay is currently looking to hire an Client Experience Associate. This position falls under our Cross-Border line of business and will be located in Toronto, Canada. In this role, you will support select Corporate Dealers by handling key administrative and operational tasks, enabling the Dealers to focus on managing and growing their portfolio of corporate clients by ensuring seamless trade execution, client account management, and day-to-day operational efficiency.
Reporting directly to the SVP, Strategy & Revenue Operations, you will collaborate closely with Corporate Dealers, Sales, Operations, Compliance, and other shared services teams to deliver exceptional client service and optimize workflows.
How We Work
As a Client Experience Associate you will be expected to work in a Hybrid environment, in the office at a minimum on Monday, Wednesday and Thursday. Corpay will set you up for success by providing:
Assigned workspace in Toronto, Canada (Hybrid)
Company-issued equipment
Formal, hands-on training
Role Responsibilities
Assisting Corporate Dealers in managing client accounts by handling administrative tasks related to trade execution, pricing, and order processing.
Coordinating trade confirmations, settlement processes, and client documentation to ensure accuracy and compliance.
Monitoring daily trade settlements and assisting with trade reconciliation to ensure smooth transactions.
Liaising with shared services departments, including but not limited to Operations, Compliance, Credit, to address inquiries and resolve issues efficiently.
Facilitating an efficient client and dealer experience by project managing processes and communication with our shared services departments.
Managing and updating client data, trade records, and communication logs in Salesforce and internal systems.
Supporting client onboarding and account setup, ensuring all necessary documentation and compliance requirements are met.
Coordinating with the Compliance team on KYC/AML documentation and regulatory requirements.
Preparing reports and analysis on client trading activity and account performance to assist Dealers in client engagement.
Assisting in the preparation of client presentations, market updates, and other materials to support business development efforts.
Organizing and tracking client communications, ensuring timely follow-ups and proactive engagement.
Proactively build relationships with current clients and provide exceptional customer service to ensure client satisfaction and loyalty.
Engaging with clients via phone, email, and virtual meetings to provide updates, answer inquiries, and ensure a high level of service.
Assisting in client education on Corpay Cross-Border platforms and payment solutions.
Identifying opportunities to enhance the client experience and streamline operational processes.
Adhering to compliance obligations, company risk management, Anti-Money Laundering and all company policies.
Providing ad hoc support to your team as and when required.
Qualifications & Skills
Proactive and effective communicator with excellent customer service skills
Ability to develop and maintain strong relationships
Strong in Microsoft Excel
Ability to work independently and as part of a team
Ability to work in a fast-paced environment
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets.
At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate of the minimum and maximum salary range is
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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