About the Opportunity JOB SUMMARY: The Student Account Representative serves as the primary contact for students, parents, faculty, staff and other involved parties concerning all related activities regarding Student Accounts for Northeastern’s Canadian campuses located in Toronto and Vancouver. This position provides the highest level of customer service (via phone and electronic communications) regarding financial status with the University. The Student Account Representative counsels all current and prospective students and families regarding financing options and financial policies. Ensures the highest level of compliance with federal, state and institutional policies—with complete and accurate processing in the student account. Student Account Representative also process payments, complete financial forms and documents and process student refund requests. RESPONSIBILITIES INCLUDE: Represent the student account at Open Houses, orientations, workshops, recruitment and advising programs. Counsel and advise students and parents on student account policies, payment processing and financing options. Research & provide account conflict resolutions with university partners Through appointments, e-mail, written correspondence and telephone communication, explain line item and summary of student account credits/debits and NU billing procedures. Assists with customer service to over 150,000 contacts. Responsible for providing customer service in accordance with federal, state and institutional regulations and policies—over 7,000 separate federal and state regulations. MINIMUM QUALIFICATIONS: Associates Degree preferred, 1 year of experience in a higher education, student accounts/bursar or related field preferred. Customer service experience required. Strong communication, interpersonal and organizational skills. Working knowledge of Microsoft Word and Excel. Demonstrated ability to work with a diverse student and parent population. Banner experience preferred. Position Type Temporary Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Pay Rate: 34.16 Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.
