Lift Operations Supervisor (Winter 2025/26)

Northland Properties • Vancouver, Metro Vancouver Regional District • 2d ago

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Job Title: Lift Operations Supervisor (Winter 2025/26) Location: North Vancouver Department: Mountain Operations Reports to: Duty Managers Role Status: Full Time / Seasonal / Hourly ABOUT US As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply. JOB SUMMARY As a Lift Operations Supervisor, you oversee the execution of the Lift Operations team. You are a key and important member of the Mountain Operations team, ensuring a safe and exceptional experience for all Lift Operation crew members and mountain guests. You lead by example and possess excellent leadership skills. ESSENTIAL JOB FUNCTIONS Coaching and overseeing lift operations staff Assist in conducting lift operations meetings for every shift and arranging for staff breaks Assisting with pre-operational checks & closing procedures and conducting daily lift inspections Ensuring adequate staffing levels for efficient lift operation Coaching and motivating staff to maintain a high standard of customer service Training staff on all operating and safety procedures of a fixed grip chairlift Organizing daily assignments to lift stations and coordinating scheduled lunch breaks Reporting guest comments, employee relation issues and liability concerns directly to the Duty Manager Assisting with transport and providing labor for various jobs Other duties as required SUPERVISORY RESPONSIBILITIES This position provides direct supervision to the Lift Operator team. REQUIRED QUALIFICATIONS AND ABILITIES Supervisory experience preferred, minimum 1 season winter operations experience Minimum intermediate level skiing/snowboarding ability Knowledge of Grouse Mountain Resort policies and procedures Knowledge of detachable, fixed grip, tow and conveyor lift systems Possess outstanding customer service skills Possess proven leadership abilities Possess good computer skills Continually lead by example with a positive attitude Ability to lift up to 40lbs Ability to work outside in all weather conditions WORKING CONDITIONS Lift Operations Supervisors perform most of their duties outdoors and may work in all different kinds of weather conditions. Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks. COMPENSATION AND BENEFITS $22.16/hour to $25.92/hour All positions are eligible for the following benefits and perks: Free Seasonal Access Pass Discounts at the resort’s restaurants, retail, and rental outlets Referral Bonus Program Public Transit subsidies Free or discounted lift tickets at many other resorts (winter/summer) Access to free Employee and Family Assistance Program Excellent training and professional development Northland Properties friends and family discounts program including hotels, restaurants and recreation Full-time, year-round positions are also eligible for these: Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans RRSP matching after 6 months of service Free access pass for dependants DISCLAIMER The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. EQUAL OPPORTUNITY EMPLOYER Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.