Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Title: Snow School Supervisor
Location: North Vancouver
Department: Ski and Ride School
Reports to: Manager, Ski and Ride School
Role Status: Full Time / Seasonal / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
Snow School Supervisors are responsible for the smooth day to day operations of the department. They understand how to effectively manage and schedule instructors in order to provide the best possible experience to both internal and external guests. They are proactive in identifying areas of improvement and are safety and guest experience champions in the workplace.
ESSENTIAL JOB FUNCTIONS
Work with scheduler and other supervisors to ensure appropriate staff allocation on a weekly and daily basis
Ensure the smooth connection of guests and staff in our lesson meeting and check in areas
Monitor and understand staffing requirements as they relate to the departments overall budget
Work with the sales department to ensure that lessons are booked properly and that errors are followed up on
Be on snow to coach our pre-season training sessions
Support instructors throughout the season, including the completion of one-on-one reviews
Enter payroll data, assist instructors with payroll issues and other administrative tasks as required
Demonstrate our core values; We love people, we love growth, we love connection, we love challenge
Teach lessons as needed
Other duties as required
SUPERVISORY RESPONSIBILITIES
This position provides direct supervision to the following positions: Snow School Team Leads, Snowsports Instructors, Snow School Volunteers.
REQUIRED QUALIFICATIONS AND ABILITIES
Exceptional leadership skills to deal with both new and experienced staff
1+ seasons supervisory experience in a snow school (required)
Highly motivated, enthusiastic, and capable of working effectively in a fast-paced environment
Proven ability to train and motivate staff
CSIA/PSIC/CASI Level 3 or international equivalent certification (required)
Competent computer skills including Word, Excel, and G Suite
Have appropriate physical fitness to take on all assignments
Be fluent in all aspects of the English language (spoken and written)
Be able to work in inclement weather in an alpine environment
Have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
Available to work five days a week including evenings, weekends & holidays
Successful applicants over the age of 19 will be required to provide results of a clear background check within six months of the hire date before starting work. Grouse Mountain will assist with this process if the applicant does not have a valid background check.
WORKING CONDITIONS
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$22.16 to $25.92/hour
All positions are eligible for the following benefits and perks:
Free Seasonal Access Pass
Discounts at the resort’s restaurants, retail, and rental outlets
Referral Bonus Program
Public Transit subsidies
Free or discounted lift tickets at many other resorts (winter/summer)
Access to free Employee and Family Assistance Program
Excellent training and professional development
Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
RRSP matching after 1 year of service
Free access pass for dependants
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
