Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
Join our dynamic hospitality team as a Suites Associate, where you'll play a dual role in delivering exceptional guest experiences in our premium suites. This position blends the responsibilities of Suite Hosts and Runners, requiring strong customer service skills, attention to detail, and the ability to thrive in a fast-paced event environment.
This role will pay an hourly rate of $17.20 to $17.75 CAD and is tip eligible (per CBA).
Benefits as per the union agreement.
This position will remain open until November 7, 2025.
Responsibilities
Setup, Support & Logistics
Participate in pre-shift meetings and review delivery lists
Set up suites and food/beverage stations with required supplies and presentation standards
Maintain inventory and cleanliness of all service areas, including pantry and staging zones
Deliver cold food, sauces, popcorn, and chafing pans to suites
Restock ice, beverages, and dry goods as needed
Assist bartenders and hosts with setup and restocking during events
Safely handle and move objects up to 30 lbs (frequently up to 15 lbs)
Maintain AGCO licensing and building policy standards at all service stations
Guest Service & Food Delivery
Provide fine dining-level food and beverage service consistent with Tribute Communities Centre standards
Read and interpret Event Orders accurately
Carry and serve drinks and entrées per tray with precision and care
Greet guests warmly and maintain professional, friendly contact throughout the event
Anticipate guest needs and respond promptly to requests or concerns
Present final bills and assist with payment procedures
Respond to guest inquiries and minor complaints with professionalism
Event Closure & Clean-Up
Collect and return dirty dishes to the kitchen
Store empty alcohol bottles and tidy garbage areas
Sweep, mop, and sanitize pantry and service zones
Restock supplies and prepare stations for the next event
Complete opening/closing checklists and submit to supervisor
Qualifications
Smart Serve certification is required
Ability to work independently during slower periods
Strong multitasking and time management abilities
Detail-oriented to ensure accuracy and completeness of tasks
Comfortable with high levels of social interaction and teamwork
Ability to stand for extended periods and perform physical tasks (bend, stretch, twist, reach)
Basic arithmetic skills (addition, subtraction, multiplication, division)
Strong oral and written communication skills in English
Punctual with consistent attendance
Flexible availability including evenings, weekends, and select holidays
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
