Description
We are seeking a strategic and innovative Manager of Rating to lead our rating capabilities across all TELUS brands and services. This role is critical in positioning TELUS uniquely against competitors through the strategic development and implementation of rating solutions for prepaid and postpaid mobility services, as well as wireline offerings. The successful candidate will drive the evolution of our rating capabilities through innovative roadmap development and AI-powered solutions that simplify and enhance our development lifecycle.
Key Responsibilities
Strategic Leadership
Define and articulate the strategic role that rating plays in supporting TELUS products and competitive positioning
Develop comprehensive rating strategies across all TELUS brands, prepaid/postpaid mobility, and wireline services
Collaborate with cross-functional teams to align rating capabilities with broader business objectives
Identify market opportunities and competitive advantages through innovative rating approaches
Team Management & Development
Lead, mentor, and develop a team of 2 full-time employees and manage contractor relationships
Foster a culture of innovation, collaboration, and continuous improvement
Provide performance management, career development, and succession planning for team members
Build and maintain strong relationships with internal stakeholders and external partners
Product & Technology Innovation
Lead the development of a comprehensive roadmap for rating capabilities that are relevant, innovative, and future-focused
Identify and implement opportunities to leverage artificial intelligence and machine learning to simplify and optimize the full development cycle
Drive digital transformation initiatives within the rating domain
Stay current with industry trends, emerging technologies, and competitive landscape
Operational Excellence
Ensure rating solutions meet quality, performance, and scalability requirements
Oversee the delivery of rating projects on time and within budget
Establish and monitor key performance indicators for rating capabilities
Implement best practices for rating development, testing, and deployment
Qualifications
Required Qualifications
Bachelor's degree in Engineering, Computer Science, Business, or related field
7+ years of experience in telecommunications, with 3+ years in management roles
Deep understanding of telecommunications rating systems, billing processes, and revenue management
Proven experience managing both full-time employees and contractor relationships
Strong strategic thinking and analytical skills with ability to translate business requirements into technical solutions
Experience with product roadmap development and portfolio management
Excellent communication and presentation skills for executive-level stakeholders
Preferred Qualifications
Master's degree in relevant field or MBA
Experience with AI/ML implementation in telecommunications or rating systems
Knowledge of prepaid/postpaid mobility services and wireline products
Experience with agile development methodologies and DevOps practices
Previous experience in competitive analysis and market positioning
Familiarity with telecommunications industry standards and regulations
Experience with cloud-based rating solutions and modern technology stacks
What We Offer
Opportunity to shape the future of TELUS rating capabilities and competitive positioning
Leadership role in driving AI and digital transformation initiatives
Collaborative environment with cross-functional teams across TELUS
Professional development opportunities and career growth potential
Competitive compensation and comprehensive benefits package
Flexible work arrangements supporting work-life balance
About TELUS
Join our team and help us build innovative solutions that connect Canadians and drive digital transformation. At TELUS, we're committed to putting our customers first, fostering innovation, and creating meaningful impact in the communities we serve.
