Join our dynamic Operational Insights team within the business and play a pivotal role in driving the successful delivery of key initiatives in GWAM Operations. This role will be responsible for all prioritization activities, maintaining the backlog and ensuring the operational insights team has a great relationship with stakeholders. In addition to overseeing team priorities, you will be passionate about leading your own data initiatives which include working closely with our team’s developers in solving problems with automation. Applicants require background and experience in analytical roles, a proven track record of working closely with various stakeholders, and a strong desire to learn what is needed to properly support the business. This is a fast paced, changing environment where every day brings something new, and innovative ideas and fun are encouraged. As a Product Owner on the Operational Insights team, you will lead the development and delivery of data-driven solutions that improve operational efficiency, transparency, and decision-making across Global Wealth and Asset Management. You will collaborate with multi-functional teams to define product vision, prioritize features, and ensure successful execution of analytics and reporting initiatives. Position Responsibilities: Product Ownership & Strategy Define and maintain the product roadmap for operational insights tools and dashboards. Translate business needs into clear product requirements and user stories. Prioritize backlog items based on business value, risk, and technical feasibility. Stakeholder Engagement Act as the primary liaison between business stakeholders, data engineers, and developers. Facilitate workshops and feedback sessions to gather requirements and validate solutions. Communicate product vision and progress to senior leadership and other stakeholders. Data & Analytics Delivery Supervise the development of data pipelines, dashboards, and operational reports. Ensure data quality, consistency, and governance standards are upheld. Support the adoption of self-service analytics tools across the organization. Agile Execution Monitor delivery timelines. Continuously refine and improve product features based on user feedback and performance metrics. What you bring to the table: Leadership: You drive progress and deliver value to stakeholders, champion organizational change, make decisions confidently, and effectively manage risk. Teamwork: You are motivated by your team's success, contribute positively with humor and passion, and bring valuable financial and investment expertise. Professionalism: You embrace an agile attitude, ask insightful questions when faced with uncertainty, and skillfully anticipate and address customer and stakeholder needs, even amid ambiguous expectations. Required Qualifications: Bachelor’s degree in Business, Finance, Data Science, or a related field. 3+ years of experience in product ownership, business analysis, or data analytics. Excellent communication, stakeholder management, and problem-solving skills. Solid understanding of wealth management operations and regulatory environment. Proficiency with data visualization tools (e.g., Power BI, Tableau) and SQL. Experience working in Agile/Scrum environments. Knowledge of agile principles and experience with common agile tools & methods like Confluence, JIRA, User story writing skills, sprint planning and backlog grooming Preferred Qualifications: Experience with Azure Data Services (e.g., SQLMI, Data Factory, Databricks, KeyVault). Familiarity with operational risk, compliance, or data governance. Product Owner certification (e.g., CSPO, SAFe PO/PM). When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $71,925.00 CAD - $119,875.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.
