Company: Number of Openings: 1 Worker Type: Temporary (Fixed Term) Position Overview: Are you passionate about helping people and thrive in a fast-paced environment? Finning is looking for a Customer Support Centre Representative (CSCR) to be the first point of contact for internal and external customers. Reporting to the Team Lead, you’ll play a vital role in call direction, incident reporting, and emergency response coordination. If you’re detail-oriented, tech-savvy, and committed to delivering exceptional service, this is your opportunity to make a meaningful impact every day! Job Description: Answer incoming calls, assess caller needs, and accurately redirect using corporate tools and resources. Monitor weather alerts and communicate updates to affected personnel. Manage employee safety check-ins (SPOT), including scheduling, tracking, and escalation protocols. Process service rework calls and generate reports for internal teams. Retrieve and store service letters and magazines from SIS for internal access. Fulfill literature requests after hours using the Midland ordering portal. Update corporate directory entries in FINBRP to ensure accurate contact information. Use internal systems (SalesLink, Salesforce, Aware360, Finning.com, Workday) to support customer inquiries. Handle executive-level calls with discretion and professionalism. Qualifications: Completion of high school diploma (Grade 12) Minimum 1 year of experience in a call center or customer service role Ability to work under pressure in a high-volume, 24/7 environment Strong verbal and written communication skills Proven customer service skills with a solution-oriented mindset Excellent attention to detail, time management, and multitasking abilities Ability to work independently and collaboratively within a team Proficiency in Microsoft Office Suite Familiarity with Finning’s policies, procedures, and operational systems Comfortable navigating multiple platforms and managing sensitive information Note: This is a hybrid position based out of our Calgary location. Temporary, full-time role for 12 months with possibility for extension. Night/Overnight and Weekend shift. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
