Job Role: Academy Manager - EZRA
Location: Toronto, Canada (Hybrid 3 days in office)
Who we are:
Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best.
At Ezra, we are on a mission to do just that. We believe through coaching; people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest.
This mindset applies not only to our clients but is manifested in our own Ezra family. We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach – every member of our team gets to experience the superpower that is coaching for themselves, among some other pretty incredible rewards.
Ezra is the fastest growing global coaching company, supporting some of the world’s leading companies. If all of this resonates, Ezra just might be the place for you.
The Role:
The EZRA Academy Manager is responsible for ensuring the successful operation and completion of EZRA Academy projects and events. The ideal candidate will ensure coaches, participants, and our internal teams have a seamless experience from the initial registration through delivery. They will work closely with the Director, Coaching Center of Excellence and Manager of New Propositions to innovate in how EZRA Academy is delivered while supporting our internal coaches and faculty with their developmental and ICF credentialing needs.
This is a self-starter role that requires the ability to execute in a fast-paced, ever-changing environment. The ideal candidate will have a collaborative approach and will be able to handle a wide range of responsibilities. This person excels in prioritization and managing shifting business needs with a positive outlook. They are intensely organized, have worked extensively with various systems, and are passionate about delivering with excellence. Previous experience working with freelancers is strongly preferred.
What you’ll do:
Oversee the overall delivery of the EZRA Academy proposition within the Center of Excellence (CoE) Team.
Maintain and update systems and reports with metrics from EZRA Academy activities
Produce reports and presentations for client updates for client EZRA Academy cohorts including regular updates to the CoE
Oversee certificates tracking and administering for all EZRA Academy activities including open enrollment programs, internal cohorts, and CCEU
Oversee ICF verification process of coach logs and certificate issuance for internal EZRA coach verification requests
Coordinate TTT for internal faculty
Proactively manage faculty and create a strong sense of community within the faculty
Produce and distribute flyers for EZRA Academy
Communicate regularly with the sales team on upcoming EZRA Academy activities and events
Maintain and update quality metrics for all programs, escalating quickly if issues are found
Review and recommend technology needs and consistently reviewing systems for efficiencies and improvements
Oversee freelance or contract project managers serving across the proposition
Support CoE as necessary
Manage freelance or contract PMs as necessary
Ability to excel with client-facing meetings. Relentless pursuit of customer excellence.
What you’ll need:
3-5 years of relevant experience
Ability to think strategically and ensure campaigns support the EZRA’s employee engagement and transformation programme goals and objectives.
Passion for customer service
Takes initiative and makes things happen
An ability to build successful relationships at all levels
Comfortable holding people accountable and saying no when appropriate
Developed project management skills and ability to set up and improve processes
Clear and positive communicator
Attention to detail
Excellent time management and organizational skills
Proactive self-starter, plans and manages workload of self, able to work under pressure
Excellent IT skills
Ability to use initiative, find solutions and work issues through to completion
Actively seeks to understand the wider LHH/EZRA business
Life at EZRA:
Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Work From Anywhere with two weeks a year to work wherever inspires you most.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!
LI-Hybrid
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.
We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.
In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.
