This position reports directly to the Department Manager and will be working within the FMO team located at 60 Cutler Avenue, Dartmouth, NS. The position involves supporting our operators and technicians, supervisors, managers, and clients as well as assisting in maintaining a productive and efficient operation for the execution of assigned contracts within the FMO Department. This will be accomplished through performance of administrative duties ensuring that standard company procedures and specific instructions are followed. The Administrator role is responsible for working within our computer based program (JD Edwards) including the opening and closing of work orders through to invoicing, purchase orders, managing work order back log and our Work in Progress (WIP) report, and general support for technicians and supervisors.
As the ideal candidate you:
Are focused on a long term career
Are prepared to invest, with the proper training, the time necessary to take your career to the next level
Enjoy connecting with people on the phone, email or face-to-face
Are organized and are able to identify improvements
Have the ability to work in a self-directed way within a team environment
Have the discipline to meet deadlines and keep on schedule
Understand the importance of demonstrating value, having fun and being invited back
For the ideal candidate, we offer:
Immediate / ongoing training
Insightful mentorship / technical support
Career growth opportunities
Company benefits
Duties and responsibilities include but are not limited to the following:
Providing telephone support; dispatching, investigating and resolving clients inquiries
Prepare new Vendor/Customer set up request forms
Enter/update customer contact information
Weekly Time Entry-back-up as required
Open/Manage/Close work orders
Open/Manage/Close purchase orders (PO’s) including daily receipt of technician PO’s
Setting up and monitoring large contracts through lifecycle
Generate and issue demand work order invoices to clients
Manage WO Exceptions report and RNV report
Respond to inquiries regarding accounts payable/receivable
Support field staff with general inquiries
Work with Operations on scheduling and bidding
Prepare customer reports
COMPETENCY REQUIREMENTS
Communicates Effectively
Customer Focus
Holds Self and Others Accountable
Problem Solving and Innovation
Teamwork and Collaboration
EDUCATION REQUIREMENTS
Administration or Accounting Certificate/Diploma would be considered an asset, but not required
WORK EXPERIENCE REQUIREMENTS
Administration experience would be considered an asset;
Knowledge and/or experience in accounts payables/receivables would be considered an asset;
JD Edwards or similar CRM experience would be considered an asset;
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
Motivated and able to work with deadlines;
Organization and time management;
Strong written and verbal communications skills are required;
Proficient in MS Office (Word, Excel, Project);
@LI-MN2
