Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Definition of Work: The Liaison Worker is a team member of the Wiseman Centre, a faith based program, who contributes to the reintegration of clients into the community under the Housing First model. Execution of Position: The Liaison Worker will conduct intake assessments, complete data entries, collect and compile statistics, and any other data required by our funding partners and necessary to track and measure the progress of each client. Liaise with Newfoundland and Labrador Housing (NLHC), Income Support staff and other partners pertaining to the day to day needs of the clients. The Liaison Worker will build rapport and a positive trusting relationship with clients and promote an environment based on dignity and respect. Illustrative Examples of Work/Expectations: Provide frontline assistance and contact with Wiseman Centre clients, as well as individuals seeking shelter; Ongoing contact with assigned Newfoundland and Labrador Housing, and provincial Income Support staff regarding individuals seeking shelter, income support applications for Wiseman Centre clients and related documentation; Conduct and document client assessments and discharges; Answer incoming telephone calls and respond to inquiries; Complete all documentation, both written and electronic, in a clear and concise manner, and within required time lines (such as referrals for service, detailed shift logs, case notes, HIFIS entries, etc.); Collect data and statistics and any other information required by our funding partners to aid, track and assess the development and progress of our clients; Review previous shift’s Shift Log and client files/case notes; Provide oncoming shift with pertinent information during shift change discussions; Collaborate with the Client Support Worker, Community Service Worker, and Supportive Housing Worker in assisting clients (assigned by the Shelter Manager); Monitor medication for all clients (shelter and 3rd floor); Assist clients in acquiring ID’s, MCP, birth certificates, etc; Keep administrative area clean and tidy each night and on weekends; Other duties as assigned by management. Maintain awareness of community resources to assist clients in identifying and accessing services and programs; Work is performed under the supervision of the Shelter Manager and Director of Programs and is reviewed through discussions, meetings, observation, and formal evaluations. Duties performed will complement the work executed by the Client Support Worker, Community Service Worker and Supportive Housing Worker. Desirable Experience and Training Completion of a university degree focusing in the area of psychology, special education, social work, or a related field. Experience in working with a marginalized population in an empowering community- oriented environment; work experience in a residential program preferred. Excellent assessment skills. Ability to advocate on behalf of clients. Working knowledge of homelessness and community partners. Effective communication and computer skills. Good interpersonal skills, positive attitude and ability to work in a team setting is essential. Adaptability to change and frequent interruptions. Ability to provide and accept work direction. Ability to understand and maintain client/worker boundaries. Ability to work independently. Commitment to lifelong learning. Must have valid CPR/First Aid certificate. ASIST and Non-Violent Crisis Training an asset. Able to provide Criminal Background Check screening and Vulnerable Secord Check that is satisfactory to The Salvation Army, in its sole discretion, is required. Hourly rate 24.86 40 Hours weekly (shifts would vary) Compensation: The target hiring range for this position is $24.86 to $24.86 with a maximum of $24.86. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
