Manager, Product Enablement – Mobile, Self-Service & Generative AI
Location: Toronto, ON (Hybrid)
Reports to: Director, Product Enablement
About the Role
We are seeking a strategic and forward-thinking Manager, Product Enablement to
lead enablement for ADP Canada’s Mobile, Self-Service, and Generative AI
portfolio. In this individual contributor role, you will operate at the
intersection of product, operations, marketing, sales, support, and client
success—translating innovation into market-ready solutions that enhance user
experience and reduce complexity.
You will serve as the business voice for these critical capabilities,
influencing product strategy and driving enablement approaches that improve both
client and associate experiences. Your ability to shape compelling narratives
and drive organizational readiness will be key to delivering impact.
Key Responsibilities
Generative AI Strategy & Enablement
· Develop a deep understanding of ADP’s global Generative AI capabilities and
evaluate their relevance for the Canadian market.
· Influence global product and technology teams to prioritize and deliver
high-value Gen AI features in Canada.
· Design enablement strategies and communications that make complex AI
capabilities simple, accessible, and exciting for clients and internal teams.
Mobile & Self-Service Portfolio
· Build expertise in existing mobile and self-service offerings and identify
feature gaps versus the U.S. portfolio.
· Partner with product teams to prioritize enhancements that improve client
self-service, user experience, and adoption.
· Develop and execute strategies to increase mobile usage and drive digital
engagement while reducing operational complexity.
Product Readiness & Communication
· Stay informed on feature development, creating engaging release notes, launch
communications, and adoption materials for internal and external stakeholders.
· Define support models, engagement strategies, and transition plans that drive
smooth rollout and adoption.
· Craft high-impact PowerPoint decks, executive presentations, and business
cases to communicate product value and strategy.
· Translate technical concepts into clear, compelling narratives tailored to
business and client audiences.
Stakeholder Engagement & Influence
· Act as the central point of contact between business teams and Global Product
and Technology.
· Build strong partnerships with U.S. peers to align on roadmaps and leverage
best practices.
· Use data and insights to advocate for enhancements that deliver measurable
improvements to client and associate experience.
What You Bring
· 8–10 years of experience in product enablement, product management, digital
transformation, or strategy consulting, ideally in SaaS or enterprise tech.
· Strong understanding of mobile UX, self-service platforms, and familiarity
with emerging AI technologies.
· Exceptional storytelling, presentation, and written communication skills to
explain complex topics and generate excitement.
· Proven ability to influence product strategy and drive cross-functional
alignment without direct authority.
· Business acumen to assess product impacts and advocate for enhancements that
simplify and improve experiences.
· Proficiency in Microsoft Office (PowerPoint, Excel, Word, Visio), Jira,
Confluence, and SharePoint.
· Bachelor’s degree in Business, Technology, or Communications; MBA or
equivalent experience preferred.
Why Join Us?
· Shape the future of Mobile, Self-Service, and Generative AI capabilities in
the Canadian market.
· Influence product strategy and deliver enablement strategies that improve
client and associate experiences while reducing complexity.
· Work in a visible, strategic role with impact across global and local teams.
· Join a collaborative, innovative culture with opportunities to learn, grow,
and drive meaningful change.
Base salary offers for this position may vary based on factors such as location,
skills, and relevant experience. Some positions may include additional
compensation in the form of bonus, equity or commissions. We offer the following
benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings,
Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match,
Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The
compensation for this role is $88,000.00 - $195,400.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or
minimum exempt salary requirement under federal, state and local laws.
