ADP is hiring a Sr. Implementation Consultant for Project Services – Lyric (HR
or PR).
- Do you thrive in a results-driven and dynamic atmosphere where client
success, achievement, collaboration, and agility are recognized and highly
valued?
- Do you have a passion for out-of-the-box thinking and a commitment to making
sure clients get the most for their investments?
- Are you looking for an inclusive environment with a culture of collaboration
and belonging?
Well, this may be the role for you. Ready to make your mark?
In this role, you'll combine your analytic and project management skills with
your ability to simplify complex information -- helping clients develop the
skills and confidence to use our products with ease. You'll leverage our
top-ranked training programs and world-class service guidelines, along with your
business consulting expertise, to create exceptional onboarding experiences for
each product or service implementation.
The nature of what you do every day will not change – your #1 goal is to
successfully implement clients on HCM products and services (PR or HR). Still,
every day will be different because the questions you receive will vary, as will
the solutions you provide each client. There will be no shortage of learning
opportunities, which will keep things interesting, and our top-ranked training
will help to set you up for success!
To thrive in this role, you have a way with clients and project team members
that builds rapport, establishes trust, and shines with professionalism. You’ll
provide the expert support that makes our integrated solutions stand out in an
increasingly competitive global marketplace. When done successfully, your client
satisfaction scores and project team sentiment will make you proud. We’ll also
have a healthy dose of fun along the way. Not only can you find a career here,
but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
What you’ll do: Responsibilities
What you can expect on a typical day:
- Be a True Partner. Are you the ultimate relationship builder? You will
partner with clients to truly understand their business and related needs,
building long-term trust. You will become the most credible resource, focused
on analyzing the client’s existing systems, interface requirements, and
business processes.
- Collaborate and Connect. Looking for new ways to pique your business
curiosity? You will stay informed and in tune with HCM capabilities, new
product features, and functionality challenges that may arise across other
work streams. You will be a team player who seeks to understand the business
and asks questions to other members of the client project team, sales, and
client service.
- Think Like a Client, Act Like an Owner. Not afraid to be the owner of your
domain? You will be confident in recommending and implementing the
appropriate solutions to clients based on their unique needs and ADP's
impressive HCM offerings. You will incorporate new processes, tools, and
approaches when recommending an ADP solution.
- Create and Innovate. Are you a champion of best practices and process
improvement? You will adopt a lifelong learner mentality that enables your
career to soar by participating in process improvement initiatives and
finding new ways to improve the business. You will be the driver of
innovation by pioneering new initiatives to enhance the client experience.
TO SUCCEED IN THIS ROLE: Requirements
- You have at least 5 years of experience working in an implementation or
business consulting environment
- You have at least 2 years of experience working in ADPs HCM Payroll or HR
technologies
- You leverage strong client relationship skills including the ability to
influence and guide the client to the best solution to help resolve their
client needs
- You recognize project risks and proactively partner with the team to document
and mitigate
- You demonstrate learning agility and critical thinking skills and apply best
practice concepts and experience in new implementation situations
- You have excellent analytical, time management, and communication skills
(verbal and written)
Bonus points for these: Preferred Qualifications
- You bring industry expertise to each client solution and apply Payroll or HR
best practices through in-depth client consultation
- You maintain focus and work effectively with multiple demands
- You work both independently to provide solutions to the client and as part of
a team to accomplish implementation tasks
- You are comfortable working in a performance-based and structured environment
while demonstrating high ethical standards
- You’re proficient in the latest web technologies with working knowledge of
various operating systems
- You’re proficient using Microsoft Office, FinancialForce/Certinia
- You have highly recognized professional certifications, such as: PMP, PgMP,
PHR, SPHR, CCP, CBP, HCS
- Bilingual Proficiency in French & English is required.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and
creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect
globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of
opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship
opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy
associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional
service to our clients, and none of that happens without each of us taking
care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive
impactupon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes
you care about.
What are you waiting for? Apply today!
