Beverage & Concession Manager
TO Live
Toronto, Canada
TO Live is looking for a dynamic, sales-driven Beverage & Concession Manager to lead our beverage operations across our three iconic venues.
Supporting TO Live performances, private rentals, and corporate events, this role is focused on maximizing revenue, enhancing guest experience, and delivering flawless service execution at every step
You’ll be responsible for end-to-end operations, including sales strategy, inventory management, staff development, and compliance all while building a high-performance culture rooted in accountability, innovation, and profitability.
This full-time position reports to the Director of Patron & Events Services and / or their designate. Duties include, but are not limited to, the following duties.
Key Responsibilities
Beverage & Concession Operations
Lead all beverage and concession services, ensuring operational excellence and alignment with sales targets.
Implement and uphold SOPs that optimize service flow and product consistency.
Enforce all licensing, health, and safety regulations with strict compliance.
Partner with Event Management to tailor offerings to event demographics and artist rider requirements.
Monitor guest feedback and service quality to drive continuous improvement.
Manage cash handling protocols, reconcile post-event sales, and generate accurate financial reporting.
Sales Strategy & Menu Development
Develop and execute revenue-maximizing sales strategies across all event types.
Design trend-forward menus that cater to diverse audiences and seasonal opportunities.
Launch high-impact upselling programs, promotions, and guest engagement initiatives.
Analyze sales trends and per capita spending; refine offerings to boost guest spend and profitability.
Drive product performance by identifying and eliminating underperforming SKUs.
Inventory & Procurement
Oversee all inventory functions, including audits, reconciliations, and vendor procurement.
Optimize ordering processes to ensure cost efficiency and product availability.
Maintain food safety and procurement compliance in line with internal policies and third-party contracts.
Build strong supplier relationships to ensure quality, pricing, and timely delivery.
Team Leadership & Development
Recruit, train, and lead front-line beverage and concession staff with a focus on sales performance.
Foster a results-oriented culture through goal-setting, incentives, and coaching.
Ensure excellent guest service, team professionalism, and alignment with organizational values.
Conduct regular performance evaluations and lead with integrity and accountability.
Additional Responsibilities
Serve as a key member of the Patron and Event Services Management Team.
Lead on-the-floor operations during events and perform other duties as assigned by leadership.
What we are looking for
Proven experience in F&B operations with a strong track record in sales and revenue generation.
Strong leadership skills with the ability to motivate, coach, and develop teams.
Knowledge of event-based service models, including high-volume environments.
Analytical mindset with comfort in reading sales reports, KPIs, and financial data.
Exceptional communication, organizational, and problem-solving abilities.
Understanding of inventory systems, procurement processes, and vendor management.
Certification in alcohol service, food safety, or equivalent a strong asset.
WORKING CONDITIONS
Requires fast-paced mobility throughout shifts.
Familiarity with union environments and Collective Bargaining agreements.
Variable hours including late nights and weekends.
Work may occur in settings lacking natural light.
Travel between TO Live venues as needed.
THE ORGANIZATION:
TO Live is one of Canada’s largest multi arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre. In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto’s diversity.
HOW TO APPLY:
Interested applicants should apply through our TO Live careers website at: https://tolive.bamboohr.com/jobs/
No phone calls or emails please. TO Live thanks all applicants in advance. Only those candidates selected for an interview will be contacted.
Together with the Toronto Public Service’s (TPS) initiatives, which TO Lives follows and adheres to, TO Live encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.
We ask that you complete the questions provided as part of the online application to assist us in ensuring our recruitment process and programs are equitable and accessible. Your responses are voluntary and the information that you provide is strictly confidential.
We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.
Date Posted: August 15, 2025
Application Deadline: August 28, 2025
Start Date: As soon as possible
