The property and casualty insurance sector’s Digital and Omnichannel Performance Department provides a comprehensive view and in-depth understanding of the performance of digital channels and omnichannel journeys. It develops and operates an omnichannel data ecosystem, and it supports the various business sectors and squads. It’s an expert team that monitors, analyzes and interprets the performance of digital solutions and omnichannel journeys of members and clients. It acts as the lead for key performance indicators (KPIs) and targets, and it proactively assists and influences contributors to achieve growth and client experience goals as well as carry out the digital transformation as per internal and external best practices. As Digital and Omnichannel Performance Advisor, you’re part of a multidisciplinary team of data experts and business solution specialists. You will play a key role in setting digital targets, monitoring performance, data mining and supporting omnichannel journeys. You will actively contribute to strategic decision-making by conducting the relevant analyses and playing a strong advisory role. More specifically, you will be required to: Define, review and adjust established KPIs to align with business objectives Monitor online and omnichannel results, produce reports, interpret data, write key findings and present them to different audiences Conduct in-depth analyses and interpret complex data to reach clear conclusions that will help with decision-making Help clients define and prioritize their needs while guiding them in making decisions Respond to requests for analysis and contribute to cross-sector projects and initiatives related to omnichannel journeys Work with developers to update the data ecosystem, while using analytical tools like SAS, Adobe Analytics, Google Analytics (GA) and Power BI without assistance Anticipate analysis needs and identify areas where we can improve or innovate Share knowledge and be actively involved in developing the team’s skills What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table Bachelor’s degree in computer science, business intelligence, statistics, engineering or a related field A minimum of six years of relevant performance analysis experience in an advisory role for a digital or omnichannel team Please note that other combinations of qualifications and relevant experience may be considered Previous experience in an environment where multiple projects are carried out simultaneously, requiring excellent organizational skills Knowledge of French is required Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Proficiency in complex data structuring, interpretation and visualization to provide useful insights Proven expertise in creating impactful presentations and using storytelling to leverage data Knowledge of analytical tools such as Adobe Analytics, SAS, Power BI and Google Analytics Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Data (FG) Unposting Date 2025-08-22 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
