The Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling concerns in compliance with the L.I.U.N.A. Local 506 Member’s Benefit Trust Funds. A Customer Service Representative is expected to provide superior customer service to members in person, via telephone, fax or mail. This is a 6-month fixed term position. The Customer Service Representative (Term) will: Assist members in a courteous and professional manner to understand their individual benefits and entitlements. Answer member enquiries promptly and accurately whether received in person by phone or mail. Promptly redirect any unusual enquiries to the appropriate senior staff member Track statistical data for service metrics and reports information to the Supervisor Customer Service Relieve reception and assist the office with special mail outs when required. Provide member guidance in completing various forms. Maintain security and confidentiality of client records. Process member application cards/ information changes for benefit entitlement received at front counter and or mail. Verify member and or dependent eligibility information for optical appointments Provides superior customer service by handling all questions and concerns with speed and professionalism Process applications cards, scan and, file away Document and mail all valid Prescription Drug Cards Handle Drug card replacement forms. Process paper submission prescription drug claims Process Authorization Forms Handle all email inquiries for application cards or drug card issues. Maintains security and confidentiality of member records Other duties as may be assigned from time to time by Management To be successful as a Customer Service Representative (Term) with BPA, you will need: High school diploma or equivalent 6 months or more experience in a call center environment Previous customer service experience related to group benefits Previous experience in office administration and clerical processes Strong verbal and written communication skills. Strong attention to detail with exceptional organization skills. Intermediate computer skills in the use of related computer applications, including Microsoft Word, Excel, and Outlook, and AS400 , CRM , TELUS, ADJUDICARE Compliant with government regulation pertaining to the Privacy Act (PPEIDA); Participation in Company sponsored insurance programs such as FLMI, ACS, ALHC, C.E.B.S. and successful completion of these courses of study during tenure in the position; Cooperative team player with strong interpersonal skills. Exceptional customer service skills All-star candidates will have: Previous experience in the group benefits industry Fluency in Spanish, Portuguese and/or Italian languages is considered an asset What's in it for you: Learn by working alongside our experts Competitive compensation BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate. We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting, please reach out to careers@peoplecorporation.com. We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us. To learn more about our Partner Firms, please click on the link below. https://www.peoplecorporation.com/en-ca/about-us/our-partner-firms Submit your information for future opportunities. Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com. For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.
