Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.
Position Summary
Reporting to the SOCC Manager, the Flight Follower is the key position responsible and accountable for the coordination and communication of all aircraft movements, and for assisting in the planning, directing, coordinating and communicating of all aspects of Perimeter’s aircraft operations, both ground and air. The Flight Follower is also responsible to complete, and to ensure completion of, daily administrative tasks in relation to aircraft movements.
Personal Characteristics
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
High level of respect, understanding and regard for First Nations communities
Superior time management skills, multitasking skills and the ability to prioritize tasks
Strong planning skills and detail-oriented
Able to handle stressful situations in a calm and effective manner
Proven time management skills with strong attention to detail
Key Responsibilities and Accountabilities
Perform Flight Following and maintain the airline management software, which includes inputing Out, Off, On and In times for all flights, as well as a delay code when required
Modify flight routing for all flights, as required
Ensure that updated information is provided to Crew Scheduling, Duty Manager and the Flight Dispatch Centre, as the airline management software is updated
Assist, if required, with ensuring that customer requirements are met on all flights with respect to flight crew and other items that may arise after hours
Possess the ability to make informed decisions without compromising internal policies/procedures
Provide training and mentoring to new flight followers, ensuring that the SOCC is maximizing operational effectiveness
Monitor the airline management software, consulting and communicating with all departments to ensure operations run smoothly and efficiently
Communicate to all departments when an irregular operations (IROP) situation occurs
Communicate movement reports for all flights when required
Predict “real time” and proactively organize/re-organize all flights on the “Day of Ops” Board when required
Assign all flights in the airline management software to an aircraft
Work with the Duty Manager and Maintance Operations Control (MOC) to schedule all required maintenance
Assist when required by MOC to input maintenance blocks into the airline management software
Work with Crew Scheduling to communicate flight assignment changes to appropriate crew members
Assist the Duty Manager and Commercial Ops, when required, with passenger loads and organizing aircraft to maximize customer service and efficiency in “real time”
Enter all required data from the Operational Flight Plans and Journey Logbook to ensure flight crew flight time information is accurate
Perform daily Quality Control (QC) audits of Operational Flight Plans
Populate and send the daily SOCC report
Identify and recommend efficiency opportunities to management, which will improve upon daily processes to capture operational efficiencies, i.e. improve reporting accuracy, completeness, timeliness, routes that need more/less capacity
Demonstrate positive and respectful teamwork by providing ongoing support and assistance to the SOCC and understanding how your performance may affect the Operations department
Actively demonstrate the willingness to share knowledge and learn from others
Perform additional duties as assigned
Minimum Education, Experience and Certifications
High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Canadian Radio License (Aeronautical) required
Prior experience in operations and/or flight coordination preferred but not required
Transport Canada Generic Dispatch Exams (FDMET and FDOPS) are considered an asset, but not required
Strong customer service experience considered an asset
Previous experience with Airline Management Software considered an asset
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Indigenous and Cultural Awareness Training considered an asset
Working Conditions
Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Manual dexterity required to use desktop computer and telephone
Modified work agreement (7 on/7 off or Monday-Friday)
Various shifts at a fast pace in order to meet service level requirements of the airline
Work performed primarily in an office environment
Able to work outside of public transit hours
Occasional lifting of approximately 30 lbs may be required
Physical location of this position is only accessible via flight of stairs
Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.
We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.
Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.
