ABOUT FORMA.AI:
Forma.ai is a Series B
[https:/www.forma.ai/forma-ai-closes-usd45-million-series-b-financing/] startup
that's revolutionizing how sales compensation is designed, managed and
optimized. We handle billions in annual managed commissions for market leaders
like Edmentum, Stryker, and Autodesk.
Our growth has been fuelled by our passion for fundamentally changing and
shaping how companies use sales intelligence to drive business strategy.
We’re welcoming equally driven individuals who are excited about creating
something big!
About the Team:
The Customer Operations team works closely with new and existing customers by
implementing product features, managing the operational parts of the platform,
and optimizing our client’s sales performance management processes. We are
always ready to support and help our customers to identify ways they can unleash
the revenue-driving potential of their sales compensation program.
If you’re passionate about data analytics and want to contribute to sales
operations, we’d love to hear from you!
What you’ll be doing:
- Own the day-to-day customer relationship, building strong working
relationships with senior client stakeholders across a portfolio of customers
- Act as an architect for a new customer, translating data inputs and required
business logic into Forma rule / system logic, commission engine architecture
and outputs
- Learn design of the company's platform to the extent of being able to
independently complete updates, enhancements, and change requests
- Work with Forma.ai's Product and Engineering teams to articulate customer
feedback that informs the priority of new product features and to implement
new platform features to support continuous improvement and automation
- Manage customer expectations regarding deliverables and project timelines,
ensuring Forma is positioned for success
- Develop a deep understanding of each client's strategic positioning, key
products, business model, and strategic objectives.
- Be responsible for developing Sales Performance Management (SPM) expertise by
identifying areas of improvement in SPM processes (crediting, payroll
process) and strategy (IC plan design, quota setting, etc.)
What we're looking for:
- Education or Background in Engineering, Commerce, Mathematics and/or
Statistics
- +4 years of relevant working experience
- Experience in working with large datasets and a strong understanding of
logical structures of databases and workflows a plus
- Strength in Excel to perform data profiling, segmentation, and aggregation
- Understanding of data architecture and process flows
- Analytical problem-solving ability, organizational, and project management
skills
- Ability to take ownership and run with tasks in a fast-paced and evolving
environment
- Understanding of common analytical and presentation tools (i.e., Excel,
PowerPoint)
Nice to haves:
- Experience with SQL and/or Python
- Experience with sales incentive compensation
OUR VALUES:
- Work well, together. We’re real. We have kids and pets. Mortgages and student
loans. We’re in this together, so no matter how brilliant any one of us is,
we always play nice with one another – no exceptions.
- Be precise. Be relentless. We believe complacency breeds failure, so we set
new goals as quickly as we achieve them. We persist in the face of adversity,
learn from our mistakes, and push each other to continuously improve. The
status-quo is kryptonite.
- Love our tech. Love our customers. Our platform solves a very complex problem
in a currently underserved market. While everyone at Forma isn’t
customer-facing, we’re all customer-focused. Maybe even slightly
customer-obsessed.
OUR COMMITMENT TO YOU:
We know that applying to a new role takes a lot of effort. You're encouraged to
apply even if your experience doesn't precisely match the job description. There
are many paths to a successful career and we’re looking forward to reading
yours.
We thank all applicants for their interest.
