Who We Are
RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own,
manage and develop retail-focused, increasingly mixed-use properties in Canada's
major markets. We pioneered the REIT concept over 30 years ago and have
transformed Canadian real estate.
We are proud to be recognized as one of Canada's Greenest Employers and a
Greater Toronto's Top Employer. At RioCan, you can build a career with real
impact and longevity. You get the stability and resources of an established
company and the entrepreneurial and collaborative spirit of a start-up. Life at
RioCan is dynamic and fast-paced. We know that great ideas can come from
anywhere, and we empower our people to suggest and implement them. We value
different voices and perspectives and appreciate that the unique backgrounds and
identities we each bring to our jobs make the whole business stronger.
POSITION OVERVIEW:
This is located at Donald Plaza in Ottawa. Reporting to the Senior Property
Manager, the Operations Manager will manage and oversee successful execution of
all operational activities at the portfolio. Provide leadership, guidance, and
mentorship to the Operations Team to build exceptional tenant relationships and
deliver Best-in-Class Service. This role would be participating in on-call
rotation.
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RESPONSIBILITIES:
- Provide leadership and guidance to Operations Team and Service Providers.
Establish a collaborative, efficient, inclusive, and safe environment.
Conduct regular team meetings and coordinate mandatory training sessions;
- Collaborate with immediate team and other departments to deliver exceptional
tenant experience. Provide support in providing technical guidance and
tenant complaint escalations;
- Develop and implement protocols to ensure that all building systems are
operating efficiently and as per design specifications.
- Effectively manage performance of all service contracts but not limited to
mechanical, electrical, elevators, housekeeping, security services,
landscaping, life safety, pest control, and snow removal;
- Participate in the preparation and implementation of annual operating and
capital budgets. Conduct heuristic study of building systems to develop a
comprehensive capital plan. Manage expenditures within budget and provide
detail report on monthly variances. Provide business case for any unbudgeted
expense and obtain necessary approval as per company policy;
- Forecast and analyze operational data against KPIs and implement corrective
actions to meet set targets;
- Assess, develop, and implement energy saving strategies to meet ESG targets
and decrease operating cost without compromising tenant comfort and
satisfaction;
- Oversee all preventative and predictive maintenance requirements to maximize
useful life cycle;
- Participate in the design and execution of all major renovations and
repositioning to the portfolio including tenant construction work. Review
scope of work and drawings and provide guidance and recommendation;
- Respond to all building emergency situations and direct team to ensure safety
occupants and protect the asset. Develop and execute protocols to ensure
business continuity and minimize business disruption at the assigned
properties;
- Ensure full compliance to all Environmental Health and Safety regulatory and
corporate standards;
- Review all building procedures and programs. Provide recommendations on
process improvement strategies;
- Oversee all property audits, inspections, and reporting;
- Other duties / projects as assigned.
QUALIFICATIONS:
- Completion of College Diploma or Certificate Program related to Building
Systems and / or Commercial Real Estate;
- Minimum 7 years of experience in Building Operations and at least 3 years in
Supervisory role;
- Outstanding Leadership and Customer Service Skills;
- Excellent Communication and Active Listening Skills;
- Valid driver’s license;
- Ability to Work Under Pressure and demonstrate Organizational Skills;
- Demonstrates Accountability and Sense of Urgency;
- Experience in all aspects of the Real Estate Operations and successful
implementations of Industry Best Practices;
- Strong Technical Background;
- Office Tower and Retail experience;
- Big Picture Thinker, Positive Mindset, and Team Player;
- Stays ahead of Industry Trends.
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Why join RioCan?
We believe in rewarding you for what you do and investing in your career and
long-term success. Our total rewards and perquisites program is designed to fit
and enrich your life physically, emotionally, financially, and socially. We
offer eligible employees:
Work / Life Balance that prioritizes YOU. Enjoy a hybrid work model with
flexible work hours, an extra-long weekend with our RioCan Cares Day, and half
days before every long weekend in the summer.
Professional Growth and Development that includes a continuing education
reimbursement, a mentorship and leadership development program, on-demand online
learning, and cross-training opportunities.
An Extensive Health and Benefits Program that includes health and dental
benefits for you and your family starting on day one, a healthcare spending
account, an employee family and assistance program, virtual healthcare, and
other resources.
A Comprehensive Retirement Program to help prepare our employees for the future.
This includes matching employee contributions in a retirement savings plan,
pension plan, and an employee unit purchase plan.
Additional Perks and Benefits that include paid time off, parental leave top-up,
various employee discounts, employee referral and recognition programs, and
opportunities to participate in community initiatives, committees, and social
events throughout the year.
We are committed to creating a diverse and inclusive work environment where all
employees are valued, included, and empowered to do their best work and bring
great ideas. People are at the core of who we are, and we respect that they have
taken all paths to get here. RioCan welcomes applications from all candidates
and is committed to providing accommodations for people with disabilities. If
you require accommodation at any stage of the application process, please let us
know, and we will be happy to work with you to meet your needs.
You can visit us at www.riocan.com [http://www.riocan.com/] and follow us
on LinkedIn
[https://ca.linkedin.com/company/riocan-real-estate-investment-trust] to learn
more about who we are and what a career at RioCan can look like for you.
