7shifts is a scheduling and payroll platform designed to help restaurant teams
thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves
time, reduces errors, and helps keep costs in check for over 55,000 restaurants.
Our mission is to simplify team management and improve performance for
restaurants, with a long-term vision of creating a thriving restaurant industry
through the power of connected & engaged teams.
As the Customer Support Representative at 7shifts, you’ll be a key driver of the
satisfaction and retention of our customers by helping them unlock the full
value of our platform. As the first point of contact for customers via chat,
email, and phone, you’ll provide personalized, empathetic, and solution-focused
support and serve as a key contributor to the success of 7shifts.
We’re building an inclusive work environment that is representative of the
diverse industry we have the pleasure of serving and encourage candidates from
all backgrounds to apply.
We currently offer two different shifts during the week, Sunday to Thursday and
Tuesday-Saturday. Please note that the working schedule is subject to change
depending on business needs. If a change is needed, there will be adequate
notice and communication.
What you’ll do:
- Act as the first point of contact with 7shifts customers via chat, email, and
phone channels to effectively troubleshoot and problem-solve concerns
- Educate customers on basic product training, including developing training
materials and videos that help new customers use 7shifts to its fullest
potential
- Identify new ways customers can benefit from the product, understand their
business challenges, and find creative solutions to their problems
- Proactively track requests and commonly occurring issues, identifying and
reporting software bugs to the appropriate teams
- Collaborate closely with the Support team by actively participating in team
meetings and discussions
What you bring:
- 1-2 years of experience in a technical customer support role (or similar)
- Strong written and verbal communication skills - you will be the first point
of contact for customers and being able to communicate clearly and
effectively address customer questions and concerns is key
- Experience working or interacting with various web and mobile apps with the
ability to effectively troubleshoot customer issues
- A resourceful and resilient approach to problem-solving, using available
tools and keen attention to detail to find the best solutions
- The ability to learn quickly and stay up to date on new features and product
releases, adapting to current offerings to effectively assist customers
- Curiosity to learn and tackle new challenges, with a commitment to owning
customer interactions—ensuring thorough investigation, effective
troubleshooting, clear communication, and proactive education for both
customers and internal teams
- The ability to understand the customers’ perspective and address their needs
with empathy and efficiency
It’d be even cooler if you had:
- Experience working in the Support function of a SaaS company
- Experience supporting a US Payroll software
- Experience working in the restaurant industry
- Fluency in Spanish or French
Our commitment to our Shifties:
- Opportunity: Our product is evolving in exciting ways, and we’re focused on
delivering even more value to restaurants. This momentum creates real
opportunities to learn and grow. Whether you’re honing your craft or
exploring new paths, you’ll be supported and empowered to own your growth and
impact a product shaping the future of the restaurant industry.
- Challenge: We’re tackling real problems in a fast-moving, complex industry.
The work is scrappy and ambiguous, but meaningful. You’ll think critically,
act with intention, and shape solutions that make a real difference for
restaurant teams.
- Culture: We’re proud to be recognized among the best workplaces in North
America. Guided by our mission and values, we move fast to solve meaningful
problems and celebrate wins together. Whether through in-office and remote
events, team offsites like Sparks, or everyday moments of connection, we
create space for shared growth, collaboration, and fun.
- Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone
should share in the success they help create. When we build together, we grow
together.
- Health and Wellness: We support Shifties in and outside of work, knowing that
what people need can change over time. From day one, you’ll have access to
benefits like health and dental, lifestyle spending accounts to a parental
leave program built with flexibility in mind, to help you bring your best
self to work.
- Flexibility: Our team is intentional around how and where we work, whether
remotely, in person, or a mix of both. We prioritize candidates who thrive in
a hybrid work environment with offices in Saskatoon and Toronto, ensuring
in-person collaboration and connection when possible. Plus, we offer a
flexible vacation policy to encourage everyone to recharge when needed. Oh,
and our ‘90 Day Shift’ program lets Shift work from (almost) anywhere because
who wouldn’t want to trade their desk for a beach view once in a while?
- Support: We set Shifties up for success with the tools they need, like the
latest Apple tech, a home office setup, and some 7shifts swag to make it
official. But support goes beyond day one. We’re serious about professional
growth, offering coaching, feedback, development planning, and opportunities
to grow from within.
We know you might not check every box, and that’s okay. If you’re excited about
this role, inspired to contribute to a meaningful product, and eager to share
ideas that drive real change, we’d love to hear from you. We’re building an
inclusive team that reflects the diverse industry we serve, and we welcome
applicants from all backgrounds.
We thank you for your interest in joining the 7shifts team!
Our privacy policy can be found here [https://www.7shifts.com/privacy-policy].
