Competition: (2025-316-CC)Client Support Worker (2025-316-CC)Employment
Type:Casual, Bargaining Unit (4 Vacancies)Work Hours:Up to 28 hours/week, as
required (7am-3pm,8am-4pm, 3pm-11pm, 4pm-12am)Work Setting:Exclusively
OnsiteSalary:$21.36/hourApplication Deadline:June 20, 2025 by 11:59 pm
Program Overview – Supportive Housing, Community Care
The Supportive Housing Program provides housing for seniors who have been street
involved, experiencing mental health and/or addictions issues. The program
provides onsite psychosocial, primary care supports and services including:
intensive case management; harm reduction and addiction supports; therapeutic
and supportive counseling; 24-hour staffing; assistance with activities of daily
living; PSW services; life skills development; social and recreational
activities; volunteer opportunities; and follow up support.
What You Will Do
- Interact with individuals in the program in person, providing emotional
support and feedback and encouraging and facilitating their participation in
the program.
- Provide one to one support to individuals as outlined in their Coordinated
Care plans, supporting the social worker with implementation of transactional
case management activities including form filling and navigating formal
systems.
- Support intake process through applicant selection process, interview
participation, intake management and follow up with new participants.
- Monitor participants’ progress and well-being and assists the team in
evaluating the effectiveness of Coordinated Care Plans, providing suggestions
for modification as required.
- Inform goal setting and Coordinated Care planning process.
- Assist participants to function more independently while in the program and
the community.
- Use the ADL/IADL tool on a regular basis.
- Participate and facilitate housing stabilization planning for participants
through securing applications, helping to monitor wait list, and liaising
with housing help organizations for housing options.
- Support individuals to carry out activities that enhance their independence
and participation in the community, identifying services and activities that
will meet the participants’ needs and provide support, guidance, and
instruction to facilitate successful participation.
- Liaise with other service providers and the broader community to build and
establish networks.
- Recognize, assess, and support in, potential aggressive behaviour or crisis
situations and develop strategies to deal with such situations and inform
team and Management when such incidents arise.
- Perform delegated tasks as directed by health care professionals, such as
managing medication for individuals in accordance with primary care
instruction.
- Arrange transportation for participants and may accompany individuals to
appointments and community activities when necessary.
- Complete and maintain documentation and case note entries efficiently.
- Maintain up-to-date knowledge of internal fire regulations and procedures,
and other emergency procedures and ensure health and safety standards are
maintained.
- Provide input to the development of the program and participates in program
evaluations.
- Might be exposed to second-hand smoke, behavioral & cognitive outbursts,
death, dying, drug use, pest-related concerns etc.
- Carry out relevant tasks as directed by Supervisor, Manager, and Director
- Might work in environments where there are pests
- Might work in environments where clients use substances
- Might work in environments wherein clients have incontinence issues
- Clients may exhibit responsive behaviours including profanities and
expletives.
- Able to lift 40lbs
What You Bring to the Team
- Social Service Worker diploma or other related education.
- 2+ years of experience working with older adults with mental health,
addictions issues and street involvement.
What Will Set You Apart
- Ability to interact effectively with high-risk, marginalized, and vulnerable
individuals.
- Demonstrated ability and experience dealing with aggressive behaviors and
effective de-escalation and boundary-setting skills.
- Demonstrated ability in written, oral, and interpersonal communication
skills.
- Demonstrated ability to work both independently and as part of a team.
- Demonstrated ability in conflict resolution and crisis intervention skills.
- Demonstrated use of good judgment.
- Demonstrated competency with using computers, databases, and web-based
applications.
- Knowledge of geriatric and aging issues.
- Knowledge of harm reduction approach.
- Knowledge of Mental Health Act.
- Knowledge of community resources and various systems in Toronto.
WoodGreen is an equal opportunity employer. We are committed to providing an
inclusive and barrier-free selection process and work environment. If contacted
in relation to an employment opportunity, please advise our People & Culture
representatives at careers@woodgreen.org [\"http://careers@woodgreen.org\"] of
the accommodation measures required. Information received relating to
accommodation will be addressed confidentially.
