Casualty Adjuster
MutualONE Insurance Company
Where a shared culture fuels our passion and a deep commitment to our members drives everything we do.
Where innovation, exceptional service, and trusted protection come together to create powerful insurance solutions.
Where every team member plays a part in building something extraordinary.
Together, we are ONE — stronger, bolder, and ready for the future!
About the Role
Are you looking for your next opportunity in insurance industry? MutualONE is seeking an experienced Casualty Adjuster to join our claims team. Reporting to the Manager of Claims Services, you will be responsible for managing a portfolio of bodily injury and liability claims, ensuring fair and timely resolution while supporting our commitment to outstanding service for our members. This role is ideal for someone who thrives on investigation, negotiation, and working through complex files with care and professionalism.
Key Responsibilities
Investigate, evaluate, and manage third-party liability and bodily injury claims from first notice to conclusion
Analyze policy coverage, gather statements, assess damages, and determine liability
Work directly with insureds, claimants, legal counsel, and other stakeholders to resolve claims fairly and efficiently
Manage litigation files, including retaining and coordinating with defense counsel and attending mediations or settlement conferences where appropriate
Set accurate reserves, maintain detailed file documentation, and ensure compliance with internal and regulatory requirements
Ensure claims are handled in accordance with industry best practices, legal frameworks, and company policies
Identify potential fraud indicators and take appropriate investigative actions
Participate in peer reviews and continuous improvement initiatives
Desired Competencies
Strong understanding of Ontario insurance law, tort claims, and bodily injury adjusting principles
Excellent investigative, analytical, and critical thinking skills
Strong negotiation and communication skills with the ability to maintain professionalism under pressure
Empathetic and service-oriented approach when dealing with members and third parties
Well-organized and able to manage a dynamic caseload with competing priorities
Comfortable working independently while also contributing to a team environment
Proficiency with claims management systems and Microsoft Office Suite
Familiarity with court procedures, liability assessment, and alternative dispute resolution processes
Qualifications
University Degree or post-secondary education related to insurance
Completion of Chartered Insurance Professional (CIP) designation or enrollment in the program
Minimum of 3 years of experience in handling casualty, bodily injury, or liability claims
Experience managing litigation files, including working with legal counsel and settlement processes
Knowledge of the Ontario Insurance Act and tort law
Experience in a mutual insurance environment is a strong asset
Valid driver’s license and access to reliable transportation
Completion of a Drivers Abstract and Criminal Record Check will be required
This role will require travel. A vehicle, valid Driver’s License and insurance are required.
What we offer
We are an equal opportunity employer offering:
A flexible hybrid work environment
A rewarding career and comprehensive compensation & benefits package
Training, education, and career advancement opportunities
A work environment that is fun and friendly and supports a healthy work-life balance
At MutualONE, your efforts will always make a difference!
Interested? We want to hear from you!
We thank all applicants for their interest, however, only those considered for an interview will be contacted.
No phone calls or agencies please.
ACCESSIBILITY STATEMENT (AODA IN ONTARIO)
MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).
As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.
HUMAN RIGHTS STATEMENT
MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.
