[https://assets.jazz.co/customers/customer_20200424190559_HXZEMRCCCIHXYJ3Q/layout/20250219215720-image-20250219165719-1.png]
Customer Service Representative Intern
P&H MILLING
P&H is the largest Canadian-owned milling company. The P&H Milling Group sources
wheat from Western Canada, Ontario, and Atlantic Canada to produce quality flour
and cereal products. The lineup includes hard red spring wheat flour for breads
and other bakery products, soft winter wheat flour for cakes and cookies, and
semolina flour for pasta, organic flour, and atta flour for chapati. In our
specialty milling operation in Saskatoon, we also mill pea fractions.
From its mills in Halifax, Nova Scotia; Acton, Hanover, Hamilton and Cambridge,
Ontario; Saskatoon, Saskatchewan; and Lethbridge, Alberta, the P&H Milling Group
supplies flour to customers throughout Canada, the United States, the Caribbean,
the Middle East, Iceland, and Pacific Rim countries.
INTERNSHIP OVERVIEW
As a Customer Service Representative Intern at P&H Milling, you’ll get hands-on
experience in customer service within our flour milling operations. The intern
will work closely with our Customer Service team to assist customers, process
orders, and resolve inquiries in a timely and professional manner.
Location: Cambridge, ON (1060 Fountain St N, Cambridge, ON N3E 0A1)
Term: August 2025 - December 2025
Compensation: This internship is a paid position.
YOUR DAY TO DAY
- Learn to handle incoming customer inquiries via phone, email, and other
communication channels.
- Assist in processing customer orders accurately and efficiently, ensuring
on-time delivery.
- Provide product information, pricing, and availability to customers.
- Learn to resolve customer issues and complaints, escalating complex cases to
senior team members when necessary.
- Assist in maintaining customer records and updating information in the
customer database.
- Support Customer Service team in various administrative tasks and projects.
WHAT YOU’LL LEARN
- Learn about industry-specific customer service practices and procedures
within the flour milling industry. They will understand the importance of
meeting customer service standards and continuous improvement in service
delivery.
- Gain experience in maintaining a professional demeanor and representing the
company positively in all customer interactions. Interns will learn how to
handle challenging situations with tact and diplomacy.
- Develop interpersonal skills and learn to work effectively in a team-oriented
environment.
- Receive mentorship from industry experts and professionals in the field.
WHAT WE'RE LOOKING FOR:
- Currently enrolled in a degree program related to Business Administration,
Customer Service, Marketing, or a related field.
- Excellent typing skills
- Strong communication skills and a customer-centric approach.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Full-time availability for a 4-month term (August 2025 - December 2025)
APPLICATION PROCESS:
To apply, please submit your resume and a cover letter outlining your interest
in this internship and why you are a suitable candidate. Include any relevant
coursework, projects, or experiences.
Shortlisted candidates will be contacted for initial interviews. We appreciate
your interest in joining our team and look forward to reviewing your
application!
[https://assets.jazz.co/customers/customer_20200424190559_HXZEMRCCCIHXYJ3Q/layout/20250219215720-image-20250219165719-2.png]Work
and Grow with a Family-Owned Company.
Join our team with Purpose & History! P&H’s roots go back over 115 years. We
have always been a Canadian, family-owned, and managed agri-business that
understands the qualities and conditions needed for meaningful growth. Our
corporate culture values are family values; honesty and integrity with a focus
on listening and continuous learning. Like family, we support our staff to
always do better.
With over 70 locations spanning from coast to coast, and trade links around the
globe, P&H is growth-oriented, diversified and vertically integrated with
operations spanning across grain merchandising, flour milling, crop input
distribution and animal feed production.
To apply and learn more visit us at www.pandhcareers.com
[http://www.pandhcareers.com]
We thank all applicants, but only those selected for an interview will be
contacted.
P&H is committed to building a skilled and diverse workforce that is reflective
of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal
opportunity employer and is in compliance with the Employment Equity Act. P&H
welcomes and encourages applications from women, aboriginal people, people with
disabilities and members of visible minorities. Accommodations in relation to
the job selection process are available upon request for both internal and
external candidates taking part in all aspects of the recruitment process.
