Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good. As part of our Student Lending Operations Team, you will support over 1.5 million borrowers across Canada through the student loan life cycle. You will be a dynamic addition working with our diverse team who liaisons between students, government, schools and financial institutions across the globe. You will be the key point of contact with any follow ups with financial institutes, government or schools in regard to any borrower file and applications, attention to detail is imperative, as well as superior written and verbal communication skills. What will you contribute? Responsible for Processing repayment assistance requests received from student loan borrowers, Financial Institutions and the Federal/Provincial student loan programs. The Repayment Assistant (RAP) Analyst will achieve and strive to exceed both the productivity and accuracy standards pre-determined within the RAS department. This is done by completing daily Student Lending tracking while processing Rap applications within the defined standards for each specific program to ensure that all Service Levels are adhered to and applications are processed in a timely and accurate manner. In addition, you will be verifying through various servicing systems that the borrower qualifies for these programs by successfully identifying and examining any exceptions or other anomalies on the document or within the servicing systems and presenting all exceptions for remediation. The role entails using both the IR and RAP adjudication models to determine program eligibility for student loan borrowers. This is done by using various servicing systems/tools to assist with the adjudication process. Side by side training will be provided. Required Experience: Exceptional communication skill set, both written and verbal. High attention to detail is required in order to verify any discrepancies to the document. Ability to visually validate within the servicing systems that all pertinent information has been entered correctly, while maintaining productivity standards. Meet or exceed productivity standards while maintaining high quality standards. Excellent keyboarding skills, with the ability to successful maintain high quality standards. Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality. Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations when dealing with customers. Excellent time management skills, with the ability to adapt to an ever-changing environment. Basic to intermediate mathematical skills would be preferred. Must have a demonstrated satisfactory work performance and attendance history. Special Requirements: Flexible and available within business hours: Monday to Friday schedule (7:30 am to 6 pm) Overtime available on Saturdays during peak times. Location This job will be on site at our 5995 Avebury Rd, Mississauga, ON office Additional Requirements: Meets benchmark requirement for candidate screening including online cognitive aptitude assessment as well as ability to complete background checks including Credit, Criminal, and Public Safety Verification. Please note, this job has access to Protected B data and as a result the successful applicant will require their Personal Enhanced Reliability Check (PERC) clearance, prior to commencing work, thus Will be required to submit fingerprints to the RCMP for the Government Reliability Clearance. Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: · Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. · Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. · Medical, life & disability insurance, retirement plan, lifestyle and other benefits · ESG: Benefit from paid time off for volunteering and donation matching. · DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). · Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. · Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially. Our team members are the heartbeat of our organization, and we pride ourselves on creating an environment that fuels career development, innovation and growth. Are you a recent graduate eager to make your mark, or an experienced professional ready for your next big challenge? At Finastra, you will play a pivotal role in developing and launching software solutions that will keep us at the forefront of FinTech industry. We're passionate about fostering a culture of continuous learning and development. Imagine having access to a treasure trove of training programs and resources designed to sharpen your skills and keep you ahead in the exhilarating world of FinTech. Whether you're looking to become an expert in a niche area or excited to explore new career paths, we've got the support and opportunities you need to achieve your dreams. Our career development initiatives are anything but ordinary. Think mentorship programs with industry leaders, transformative leadership training, and pathways to earning coveted industry certifications. We believe in growing talent from within and know that by investing in your growth, we're empowering you to soar to new heights and make a real impact at Finastra. We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck-in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area. Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives. Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth With us, you can grow, innovate, and make a real impact. At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We exceed statutory requirements to maximize our offerings, investing in flexible working policies, personal growth opportunities, and well-being programs. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well-being support through programs like the Employee Assistance Program and TaskHuman coaching. Additionally, we emphasize ESG through volunteering time off and donation matching, promote DEI with multiple groups, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture. At Finastra, we are committed to creating a workplace where you feel valued and respected. We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work.
