Join Endy’s inaugural retail experience at Sherway Gardens. This collaboration between Endy and Sleep Country Canada capitalizes on the in-store techniques and expertise that SCC have fine-tuned and perfected over the last 30 years combined with Endy’s product assortment, innovative brand and customer following.
Endy is a Canadian e-commerce company that sells sleep products online. Founded in 2015, Endy primarily operates as an online storefront, with their main headquarters in Toronto and is one of Canada's largest direct online-only mattress stores. The brand’s mission -- to help all Canadians get a better night’s sleep -- extends beyond its customers. Endy has donated thousands of mattresses since launch to families and individuals in need across the country. In 2018, Endy was acquired by Sleep Country Canada and with thousands of 5-star customer reviews, Endy has continued to build a brand based on customer obsession and product innovation.
In this role you will:
Engage with customers to identify their needs and wants, promote our quality products and service offerings
Ensure our stores are always visually appealing through product presentation, replenishment and store housekeeping
Work together as part of the Sales team to exceed goals and expectations
Represent both the Sleep Country and Endy brand with best-in-class customer experience, helping customers with their inquiries
Efficiently process sales orders via tablet or point of sale
Capture email addresses, customer insights and product experiences to report back to the team
The Qualifications and Experience we like to see:
Ideally have 1- 3 years of experience in Sales, Retail and/or Customer Service, this is considered an asset and not mandatory as we will invest in the right person
A positive, optimistic attitude and a strong customer focus
Be ambitious and willing to commit to continuous education and learning
Critical thinking skills and the ability tackle problems on your own
Knowledgeable in Mac and Google Suite systems
Zendesk or other help desk system knowledge is an asset
Familiarity with Shopify or online store management systems is an asset
Available to work days, evenings and weekends
Why members of our Sales team love working at Sleep Country Canada/Dormez-vous?:
This full-time industry leading role, with Base Salary and Commission, will motivate and empower you to go above and beyond to make a difference in the lives of our customers and become a true Sleep Expert
Diverse and inclusive work environment
No caps on Commission
Monetary bonuses and sales contests
We will invest in you and provide extensive sales training on our products and services
Access to training and development platforms
Full medical, dental benefits and a Deferred Profit Sharing Program
Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
Maternity/Parental leave top up benefits
Tuition Reimbursement Program that covers professional AND personal development
Long service awards, celebrations and other social events
Associate Referral Program
Paid day off to volunteer at your local charity of choice
Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital
Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)
At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.
