Competition: (2025-254-CC)Personal Support Worker (2025-254-CC)Employment
Type:PSW Hourly, Bargaining Unit (1 Vacancy)Work Hours:35 hours per weekWork
Setting:
Salary:Exclusively onsite
$23.21/hourApplication Deadline:July 07, 2025, by 11:59 pm
Program Overview – Assisted Living Services and Home and Cluster Care
The incumbent is responsible to the Supervisor for providing support services to
clients as authorized by the Supervisor. Clients may either be living in their
own home in the community or in an Assisted Living Service’s independent unit or
Cluster Site. Job responsibilities are both generic to the PSW role and specific
to the program area/site in which the PSW is scheduled to work. Work may be
scheduled on an hourly or block of hours/shift basis.
What You Will Do
- Recognizes that she/he is assigned to work based on program needs, client
preferences and PSW skill set as required.
- Recognizes that services are client-focused and delivered in a professional
and culturally sensitive manner.
- Complies with all agency, unit and program policies and procedures as
required and as communicated e.g., during orientation, at training, memos,
meetings/minutes, voice mail hot line, reference manuals. This also applies
to policies and procedures at other sites where the PSW must work closely
with other partner agency staff.
- Provides service to clients relevant to the program and as authorized by the
Supervisor and within the scope of practice as permitted by his/her
certificate of training (e.g., PSW) and all WoodGreen/Unit and Program
policies and procedures.
- Complies with all health and safety policies and procedures
- Able to provide service based on physical demands of the job which require
physical strength, stamina and ability to undertake frequent light to
moderate lifting (10-25 kgs), and frequent walking, bending, stretching and
pulling and able to operate equipment (e.g., vacuum cleaner, mechanical
lift).
- Reports any injury received at work to the Supervisor/On-call within 3 hours
on the day of injury and/or any perceived injury that may occur because of
work and if required, participates in an “early and safe return to work”
program.
- Confirms his/her work schedule as required e.g. reports to office if not able
to work to allow the office to schedule replacement staff, for community -
obtain schedule by Friday prior to the week of service, responds to all
office voice mail message whether PSW is able to do the work offered.
- Uses the Alayacare Mobile Application on their cell phone to clock in and out
of their scheduled visits/shifts.
- Presents a professional image to clients and the community (dress code,
identification), and conduct him/herself in a professional manner when
engaged in all work-related duties, including travelling to or from a
client’s home or carrying out business e.g., interactions with other health
care professionals, medical escort (if applicable).
- Uses good communication and interpersonal skills to work effectively with
program staff (e.g., Scheduler, Supervisor), co-workers, other service
providers (e.g., Fife House, OH, nursing, social work, funder etc.) and
clients as required. This includes promoting a positive workplace environment
and team building with co-workers when working at sites where teamwork is
vital e.g., Broadview Manor. This also applies to resolving or getting
assistance with any conflicts when they arise.
- Follows all cluster routines and client service plans as indicated.
- Understands that the PSW may not report off duty until staff report to work.
If no one reports to work, a co-worker is late, double booking occurs (2
staff report for the same shift), the PSW will call the office/On-call and
wait for further instructions.
- Prepares meals as per the menu cycle and consults with clients to modify the
menu (e.g., for birthdays, Christmas) on a weekly basis, and orders, checks
and stores groceries as needed.
- Provides a verbal report at change of shift or break time with co-worker.
- Understands how to operate, trouble shoot and contact the Oncall 24-hour
response team for emergencies as necessary.
- Documents accurately in the appropriate client and program records e.g.,
incident report, client file, attendance tracking, petty cash etc., in a
timely and professional manner.
- Ensures there are sufficient groceries, housecleaning/program supplies and
forms for use by completing the relevant form and communicating to the office
and oncoming staff when supplies are low and/or equipment is not working.
- Responds to building service/maintenance issues appropriately and promptly
e.g., submits work orders as required.
- Supports opportunities/activities for the clients to maximize and maintain
their physical and mental abilities to the greatest extent possible e.g.,
exercise program, participation in care.
What You Bring to the Team
- Personal Support Worker Certificate and NACC Certificate (if applicable).
- Minimum one (1) year experience Providing personal care to seniors and people
living with disabilities
What Will Set You Apart
- Comprehensive understanding of how to support clients in meeting their
Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living
(iADLs).
- Strong communication skills, encompassing verbal, written, listening, and
reporting abilities, to ensure clear and effective interactions with clients
and team members.
- Ability to work collaboratively and effectively within a team, fostering a
supportive and cooperative environment.
- Flexibility and sound judgment in assessing and responding to clients’
diverse needs.
- Familiarity with behavioural management techniques and approaches to
effectively assist clients in various situations.
- Knowledge of gerontology issues, healthcare systems, and social services
applicable to the demographic served.
- Competence in food safety handling practices and maintaining a sanitary
program environment.
- Physical capability to perform frequent light to moderate lifting, walking,
bending, stretching, and pulling.
- First Aid and CPR certification is a valuable asset.
- Knowledge of using computers and technology-based solutions for service
delivery, documentation, and accessing assessment data.
- Must be adaptable to transfer between different program locations as
required.
- Ability to maintain professionalism and respect in all interactions with
co-workers, clients, and community stakeholders.
- Skill in following directions and exercising sound judgment in
decision-making.
- Committed to working collaboratively in a team-oriented environment with
individuals from a variety of backgrounds and needs.
- Dedication to maintaining confidentiality and all aspects of client privacy.
- Chinese speaking PSW only
WoodGreen is an equal opportunity employer. We are committed to providing an
inclusive and barrier-free selection process and work environment. If contacted
in relation to an employment opportunity, please advise our People & Culture
representatives at careers@woodgreen.org [\"http://careers@woodgreen.org\"] of
the accommodation measures required. Information received relating to
accommodation will be addressed confidentially.
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