Competition #2025-327-CCSupervisor, Assisted Living Services
(2025-327-CC)Employment Type:Permanent Full-Time, Non-Bargaining Unit Work
Hours:35 hours/week (M-F 9am-5pm)Work Setting:Onsite – Limited opportunities to
work remotely Salary:$55,000 - $64,000Application Deadline:August 14, 2025 by
11:59 pm
Program Overview – Assisted Living Services/Home and Cluster Care, Community
Care
The Assisted Living Services program provides essential services to high-risk
clients and therefore the incumbent is expected to report to work whenever
possible during certain emergency situations (e.g., inclement weather, power
outage, TTC strike).
The incumbent’s primary responsibilities include supervising a team of PSWs,
providing care coordination for clients, supporting program operations, ensuring
expenses are in line with allocated budgets, developing risk management plans
and conducting community outreach to ensure vacancies are filled in a timely
manner. The incumbent performs tasks of a confidential nature; this includes
information regarding staff, clients, management and financial matters.
What You Will Do
- Conducts human resource activities to ensure sufficient staffing levels,
including identifying recruitment needs, screening, interviewing, hiring,
orienting, supervising, evaluating and addressing work performance issues in
compliance with WoodGreen polices and Collective Agreement.
- Facilitates developing and maintaining a supportive working and team
environment for staff to complete their job responsibilities.
- Manages an attendance management program in a fair and consistent manner in
accordance with WoodGreen’s policies and Collective Agreement.
- Prepares for the discipline and termination of staff when applicable, in
collaboration with the Manager and/or Director.
- Prepares payroll for each pay period including:
- Oversees and reviews the matching and assigning of client hours to PSW, to
ensure Scheduling Coordinator complies with the Collective Agreement,
reporting issues to Manager as necessary.
- Provides care coordination for clients, including:
- Conducting InterRAI Community Health Assessments (CHA) or Preliminary
Screeners according to the unit Assessment Guidelines
- Collaborating with clients and caregivers to prepare services plans and
associated service agreements (annually or more often as required);
- Facilitating the development of Coordinated Care Plans with high-risk
clients, in collaboration with clients, caregivers and internal and
external partners.
- Monitoring and evaluating client outcomes.
- Coordinating and following up on referrals.
- Documenting all activities as per unit/program policies.
- Identifying the need for and participating in or facilitating case
conference and clinical meetings.
- Responds to client issues in a professional manner by using problem solving,
conflict resolution and de-escalation techniques; makes referrals to The
Toronto Senior’s Helpline or Social Work in accordance with unit/program
procedures.
- Mediates conflicts or issues involving clients, PSWs, and other service
providers in consultation with the team and Manager as required.
- Liaises, consults and collaborates with members of other program area staff
and other service providers in a professional manner.
- Collects statistical data using relevant databases (i.e. Alayacare) as
required for the accountability of the program.
- Ensures that client documents are updated and signed-off and secured in a
confidential manner.
- Participates in operational, quality improvement and risk management planning
and monitoring processes.
- Complies with health and safety policies and facilitates promoting a safe
work environment free of health and safety hazards.
- Provides cross-program coverage, scheduling coverage, weekend coverage and
after-hours coverage, as necessary.
- Performs accounts payable functions such as preparing billing and following
up on issues related to overdue accounts.
- Ensures that program expenses are in line with allocated budgets.
- Ensures the anti-racism objectives and community development principles of
the organization are achieved within the program.
- Represents the unit on internal staff or external committees as directed by
the Manager.
- Responds to all emergency situations in accordance with program and unit
policies.
- Supervise: 15-25 Personal Support Workers
What You Bring to the Team
- Bachelor of Social Work, Nursing, Gerontology or equivalent.
- Minimum of 2 years related experience in geriatric services, social work or
mental health.
- Demonstrated experience working with high-risk seniors.
- Experience staff in a unionized environment.
- Experience assessing, coordinating and evaluating service delivery for
high/moderate risk seniors
What Will Set You Apart
-
Strong assessment, clinical and intervention skills
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Demonstrated skills in care coordination.
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Effective oral and written communication skills.
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Self-directed and independent, but also proven experience in working
effectively as a team member in collaboration with other professionals.
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Demonstrated interpersonal skills.
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Strong time management and organization skills.
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Demonstrated documentation skills.
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Ability to exercise good judgment and flexibility.
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Ability to work from a client-centered approach.
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Knowledge of issues affecting older adults and geriatric populations.
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Comprehensive understanding and knowledge of the health sector and related
services.
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Excellent knowledge of community resources.
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Demonstrated computer skills (MS word, excel, Internet).
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The ability to use client information software (Alayacare) is an asset.
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Ability to communicate in a second language is an asset.
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Capable of fulfilling the physical and psychological demands of the job as
per the attached Position Demands Analysis. Accommodation for disabilities
provided upon request.
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Familiar with the community sector, Assisted Living Framework and legislation
e.g., Residential Tenancies Act
WoodGreen is an equal opportunity employer. We are committed to providing an
inclusive and barrier-free selection process and work environment. If contacted
in relation to an employment opportunity, please advise our People & Culture
representatives at careers@woodgreen.org [\"http://careers@woodgreen.org\"] of
the accommodation measures required. Information received relating to
accommodation will be addressed confidentially.
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