As a Sr. Product Manager - Tech in the supplier performance and chargeback
space, you will lead the development and evolution of strategic technical
solutions to optimize Amazon's supply chain defects identification and
resolution processes. Your role will encompass developing a long-term product
vision and roadmap that aligns with business objectives and customer needs,
while identifying and prioritizing key features to enhance defect detection
accuracy and resolution efficiency. You will collaborate with engineering teams
to design and implement automated systems, leveraging data analytics to inform
product decisions and measure impact through established KPIs for defect
reduction and cost savings. Working cross-functionally with engineering,
operations, and vendor management teams, you'll communicate product vision,
roadmap, and progress to leadership and stakeholders while designing intuitive
workflows for defect identification, refinement, and resolution. The role
involves developing and implementing strategies to drive user adoption and
behavioral change at scale, regularly gathering and incorporating user feedback
to iterate on product features, and staying informed about industry trends and
emerging technologies in supply chain management. The ideal candidate will
possess deep technical expertise combined with strong product management,
including user story creation, backlog management, and agile methodologies,
combined with a customer-centric approach, data analysis expertise, and
experience in supply chain or logistics technologies. Proven ability to deliver
impactful products in a complex, cross-functional environment is essential.
Key job responsibilities
- Own end-to-end product development lifecycle for supply chain defect
management systems, driving continuous improvement initiatives and innovation
- Create and execute strategic technical product roadmaps with clear
milestones, aligning with business objectives and customer needs
- Leverage data analytics to measure product performance, identify optimization
opportunities, and implement data-driven decision-making frameworks
- Build and maintain strong relationships with stakeholders across Retail,
Operations, and Engineering teams, driving cross-functional collaboration for
successful product delivery
- Lead technical discovery and architecture design, working closely with
software developers, data scientists, and analytics teams to envision and launch
impactful features
- Drive product optimization through user feedback, iterative feature
enhancements, and the implementation of intuitive workflows for defect
management processes
- Manage product backlog prioritization and lead agile development processes,
ensuring timely feature delivery with engineering teams
About the team
The Sourcing Execution & Performance team, operating within the Supply Chain
Optimization Technologies (SCOT) organization, is instrumental in securing
global product diversity and availability. By combining advanced supply chain
systems with extensive vendor partnerships, they effectively manage the sourcing
and procurement of millions of items across hundreds of product lines worldwide.
The Supplier Performance and Chargebacks team specializes in vendor compliance
and management, focusing primarily on optimizing the inbound process through
enhanced efficiency and accuracy. Their core mission involves eliminating
vendor-injected defects, simplifying vendor processes, and overseeing all
inbound-related infractions and chargebacks that result from supply chain
defects during the inbound process. Basic Qualifications: - 5+ years of product
or program management, product marketing, business development or technology
experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products Preferred Qualifications: - Experience
in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
