Individually we are people, but together we are Aviva. These are more than just words—they represent our Values: Care, Commitment, Community, and Confidence. Our Verify, Fraud & Financial Crime team is seeking a Road Investigator with property claims experience who is passionate about uncovering the truth and protecting our customers. As a key escalation point for questionable claims, policies, and suppliers, you will conduct both field and stationary investigations to determine the validity of suspicious activity. What you’ll do: Act as Case Lead for both field and desk-based investigations Conduct in-person and telephone interviews, gather and analyze facts, and manage case files Establish investigation strategies, define scope, and identify all relevant leads Collect and document physical and electronic evidence in a defensible manner Assist desk investigators with fieldwork as needed Determine when investigations are ready for disposition and provide clear recommendations Prepare for and participate in Decision Panel meetings Build defendable case briefs to support internal decisions or external prosecutions Liaise with colleagues across Verify, Claims, Underwriting, and Legal Evaluate evidence sufficiency throughout the investigation lifecycle Supervise investigations conducted by external vendors Manage complex investigations involving multiple parties or investigators Provide technical expertise, coaching, and mentoring to other investigators Attend court as required and prepare Aviva witnesses for testimony Ensure investigations are timely, thorough, and compliant with legal and regulatory standards What you’ll bring: Minimum 6 years of experience in an investigative role Strong technical knowledge of insurance lines of business, with a focus on property claims (including personal, commercial, and large/complex losses) Post-secondary education or equivalent work experience CIP designation or working toward completion Solid understanding of claims and underwriting processes Excellent analytical, investigative, and decision-making skills Strong communication, presentation, and customer service skills—diplomatic and empathetic Ability to make confident, objective decisions in high-risk or legally sensitive matters Comfortable working in ambiguous or challenging situations Willingness to travel across Canada and work evenings/weekends as needed Valid driver’s license Provincial or territorial insurance licensing (as required) Bilingualism (English & French) is an asset What you’ll get: Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Outstanding Career Development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion Corporate wellness programs to support our employees’ physical and mental health Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. #LI-MP1 #LI-Hybrid We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
