Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform
built for agility and scale. We connect people, data, and processes in one
intuitive, feature-rich solution, empowering every team—from Finance to HR—to
build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to
make more informed decisions and confidently navigate any scenario.
With a team of 500+ across Paris, London, New York, San Francisco, and Toronto,
we've raised nearly $400M from top-tier investors and were named a Visionary in
the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status
quo—all while working as one team. If you're driven by innovation and ready to
make an impact at scale, we’d love to hear from you.
What you'll do:
As a Customer Success Manager, you’ll ensure our customers achieve a high level
of adoption and business value from using Pigment, with a specific focus on
supporting a high-volume of SMB & Mid-Market accounts. You will play a crucial
role in building our digital-touch customer motions by leveraging Vitally and
other automation technologies. Additionally, you will have full commercial
ownership for revenue on the book of business, including account renewals and
expansion.
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Additional Responsibilities:
- Drive customer renewals by proactively engaging with customers, identifying
opportunities for expansion, and demonstrating the value of continued
partnership.
- Collaborate with sales teams to identify upsell and cross-sell opportunities
within the existing customer base, working towards revenue expansion goals.
- Partner with the product team to gather customer feedback, relay enhancement
requests, and contribute to the product roadmap based on customer needs and
insights.
- Deliver virtual presentations, webinars, and training materials to educate
customers on best practices, new features, and updates related to Pigment's
platform.
- Create customer-facing messaging and content, including email communications,
newsletters, and knowledge base articles, to effectively communicate product
updates, best practices, and other relevant information.
- Maintain accurate records of customer interactions, account details, and
activities within the CRM (Salesforce) and the Customer Success platform
(Vitally).
Minimum Requirements:
- 3+ years of experience in customer success, account management, or a similar
role within a software/SaaS company.
- You have a proven track record of effectively managing a high-volume of SMB &
Mid-Market accounts; driving customer adoption, satisfaction, renewals, and
expansion.
Preferred Qualifications:
- You have experience with digital-touch customer engagement strategies,
automation technologies, and platforms like Vitally.
- You are highly skilled in the creation of written communications and visual
content to support the curation of digital messaging and communication
- You have a strong commercial mindset with the ability to take full ownership
of revenue on the book of business, including renewals and expansion.
- You have excellent analytical skills to interpret customer data, identify
trends, and uncover opportunities for growth and risk mitigation.
- French language proficiency is a plus
- You are skilled in the creation of video or animated content
What we offer:
- Competitive compensation package
- We encourage you to take the time you need. When you work hard, we know you
also need to rest, which is why we offer generous time off and parental leave
policies
- Along with one company offsite every year, we have brand new offices at the
heart of major cities including New York, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best
conditions
How we work:
- Thrive Together: We can only win as a team. We are all founders and do the
right thing for our peers, Pigment customers, partners, and the planet.
- Never Settle: We aim to become the best at what we do by delivering with
rigor and ambition every day. Delivering means building a passionate Pigment
community.
- Go for it: We are biased toward action. Every action leads to learning and
these learnings get us one step closer to our mission.
- Be real, be humble: We are generous with our feedback, open to change our
views and we approach it with empathy knowing everyone is trying to do the
best for Pigment.
- Champion our Customers: We lead with empathy, solve what matters, and deliver
clarity in a complex world to make our Customers heroes in their
organizations
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We conduct background checks as part of our hiring process, in accordance with
applicable laws and regulations in the countries where we operate. This may
include verification of employment history, education, and, where legally
permitted, criminal records. Any checks will be conducted lawfully prior to
formal employment contracts being signed, with candidate consent, and
information will be treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and
fosters innovation. We are committed to enabling everyone to feel included and
valued at the workplace. All qualified applicants will receive consideration
for employment without regard to age, color, family, gender identity, marital
status, national origin, physical or mental disability, sex (including
pregnancy), sexual orientation, social origin, or any other characteristic
protected by applicable laws. We may process your personal data in accordance
with our HR Data Protection Notice
[https://get.gopigment.com/hubfs/Pigment%20-%20Recruitment%20and%20Employment%20Data%20Protection%20Notice.pdf].
