The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join our team in a well-established, progressively growing group of companies.
Maintains records by filming invoices, debits, and credits.
Have customers sign authorization forms, verify contact information, and collect keys upon vehicle drop off.
Accept payments from customers regarding customer pay and deductibles.
Maintain cash float
Protects the organization's value by keeping information confidential.
Updates job knowledge by participating in educational opportunities.
Primary phone receiver, should be answering 90% of incoming calls.
Post and file parts (vendor) invoices. As needed in the absence of the parts Coordinator
Document and Complete paperwork for all customers dropping off and picking up vehicles.
Book Rentals for Customers.
Schedule clients for repairs and prepare and file white folders.
Notify customers when the vehicle is ready for pickup.
Schedule customers in for estimates as required.
Contact the customer when the assignment is received.
Arrange final tow to the shop when required.
Assist in keeping reception tidy
- Bilingual French/English is mandatory
Very good understanding of basic accounting principles
Proficient data entry skills along with a knack for numbers
Experience with operating spreadsheets
Proficiency in English/French and in MS Office (Primarily word and excel)
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills
Health and Dental Benefits
Life insurance
RRSP program
