Client Onboarding & Regulatory Data Services (CORDS) is an Operations division responsible for regulatory client onboarding, refresh and screening of the firms clients KYC Refresh supports a number of regulatory compliance requirements specified by our local/global regulators and provide a rigorous and robust process of investigation that seeks, with reasonable assurance, to verify and validate the customer’s identity and their business. The EMEA KYC Services team is split across London and Glasgow offices and are responsible for supporting the refresh program across global jurisdictions and ensuring timely and accurate completion of periodic refresh reviews of the firms clients. The team partners closely with Clients, Global Financial Crimes, Legal and Compliance, internal/external stakeholders to contribute to the success of the refresh program. Morgan Stanley is seeking a Director for the EMEA KYC Refresh team in Glasgow What will you be doing? Support the firms Clients with periodic KYC reviews Act as a subject matter expert on AML/KYC matters Ensure all policies, procedures and guidelines are followed by EMEA KYC Refresh team Ensure the production teams are prioritizing cases and meeting SLA through the use of MI. Plan ahead to effectively meet deadlines by rebalancing workload often. Actively perform daily risk management checks with a keen focus on throughput Be the voice of the client while balancing Morgan Stanley’s regulatory obligation Close the loop on thematic issues and apply the lessons learned to full team. Regularly discuss progress/ challenges and overall program status with each Business unit within the region Ensure a consistent high service performance delivery to all stakeholders through effective capacity planning Liaise with other CORDS team such as policy advisory for policy and tech improvements Embed robust processes to adhere to MS best practice and to enable control and maintenance of quality. Ensure the appropriate and confidential handling / sharing of sensitive client data Ensure client engagement and sales engagement for all entities to avoid missing target deadlines Coordinate process improvements and complex issue resolution by partnering with BCU, Global Financial Crimes (GFC), KYC management, program management, and other Operations teams Build and maintain strong working relationships with your team, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery Lead ongoing change initiatives and build/maintain a strong understanding of the relevant MS policies and regulatory environment What we’re looking for: Extensive client service skills Leadership experience in a KYC type role Proven experience in driving productivity in an operational role College/University degree or equivalent with a business focus and relevant/proven experience AML, client onboarding, or client reference data experience desirable Proven track record of ongoing coaching, educating and leading teams Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time Skills that will help you in the role: Ability to work as part of a team in a fast paced environment and adapt to the needs of the team as they arise Proven experience in team leadership and supervising staff Demonstrate ability to motivate, support and communicate effectively within large teams Exceptional problem solving skills, ability to independently assess and identify plans for resolution Exceptional organizational skills, ability to multi-task and prioritize time accordingly Strong interpersonal and communication skills Strong ability to manage large data sets in order to analyze project trackers and metrics Excellent Microsoft office skills required, specifically Microsoft Excel (v-lookup, pivot tables), PowerPoint WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Certified Persons Regulatory Requirements: If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society. What We Do
